Refund from NatWest - a BIG thank you!!

sueh6

Hi all, after finding a letter on this forum and contacting my bank, I heard yesterday that I have been refunded over £300 in bank charges! Unfortunately I can't find the original post but the letter was to the effect of:

"It is my personal belief that such a charge represents a penalty and does not represent a true pre-estimate of loss, which any charges levied under a contract, should be. I do not believe the penalty charges you have levied represent the cost to yourselves of the overdraft. I would therefore be grateful if you would review the account and remove the unfair penalty charge from it."

These charges were as a result of an unused account being charged month on month for a 5 day o/d (created by a bank levied charge) at the beginning of the year for which I only received my six month statement at the beginning of July.

To the poster who submitted the template - a huge 'thank you', you've saved me a lot of money!!

Sue

dchurch24

Fantastic news. Well done. If only Abbey did the same when I wrote to them - they could have saved themselves a lot of time and trouble.

tinalives

Well done Sue!

I've been debating about whether to do the same thing with regard to £50 of charges from A&L. I had thought that the only way to get the charges refunded was by filing the court papers.

fatbelly

It's from the great letters that work thread on the Vent Board. Try this link

http://forums.moneysavingexpert.com/showthread.html?t=63987&page=2&pp=10&highlight=true+pre-estimate+of+loss

tinalives

Thanks fatbelly, I hadn't seen that thread before now!

tinalives

Right, I've written my letter to A&L, and I'm going to send it recorded delivery so I know it's got there, and I'll let you know what happens.