Tesco Clubcard points

gingababe

I am sorry if I have posted this in the wrong place, I (well we) have been saving our clubcard points, have had vouchers sent to us to use by end of 2008 rang the clubcard number who told us to ring nearer the time.... went shopping on saturday checked my points at the bottom of my receipt that says total of points 12.... so whats happend to all the others????????


Help
I have just rung tesco clubcard & they have said that as this card (have two) is registered to my hubbie can`t discuss it with me, & I got cut off.


Pulling my hair out where have they all gone.????

Thanks

Ginga

skylight

Its the end of a quarter, so the points for this period should have been converted to clubcard vouchers and are probably on their way to you - they come off your reciepts when this happens.

And under the DPA, they cannot discuss your husbands account with you


What do you mean about the vouchers to use by the end of 2008 and to call nearer the time? I don't understand that comment?

davebatt

Your points balance will have dropped because you should be getting a new set of clubcard vouchers turning up very soonish.

gingababe

charlotte664 wrote: »

Its the end of a quarter, so the points for this period should have been converted to clubcard vouchers and are probably on their way to you - they come off your reciepts when this happens.

And under the DPA, they cannot discuss your husbands account with you

I understand about DPA - however didn`t get that far, but they only use the DPA - when the mood suits, but hey thats another thing.


What do you mean about the vouchers to use by the end of 2008 and to call nearer the time? I don't understand that comment?

We were sent some clubcard vouchers with an expiry date, rang them to say we were saving them & was told to ring back nearer the expiration date to have them added back.

andyrules

As others have said - it's the time when points are being converted.

I'm not sure I follow about the expiry date on your vouchers - I believe you can extend the period if you ring just before expiry - but current ones are valid till 2010 - do you mean you want longer than that or have you had them for a while?

gingababe

andyrules wrote: »

As others have said - it's the time when points are being converted.

I'm not sure I follow about the expiry date on your vouchers - I believe you can extend the period if you ring just before expiry - but current ones are valid till 2010 - do you mean you want longer than that or have you had them for a while?

Sorry for not explaining myself clearly. I don`t want the money off vouchers. I want to save my points to use as tesco deals.

Thanks for all your help
G

THE_MIDDLEMAN

gingababe - you can stop them being sent out to you until NOv if you call them and ask about the Xmas savers scheme. This scheme will hold all your CC points and they accumulate until being sent out for Xmas spends in NOv - you can also top up cash into your xmas savers at the till ( but these wont be valid for deals)

flutterbyuk25

You can also check your clubcard balance online on Tesco website

x

VeryTrying_2

flutterbyuk25 wrote: »

You can also check your clubcard balance online on Tesco website

Not this weekend, you can't

Their system seems to be having big probs!

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