VIRGIN broadband pricing

shrek007

I've been looking for a cheaper broadband package and found that Virgin are offering one for £4.50 to new customers. that isn't any use to me as i'm already a customer. but at the bottom of this page http://allyours.virginmedia.com/html/internet/bb_deal.html it clearly states that :
Broadband prices are for 12 months when you take Virgin Phone. Broadband Size: M (up to 2Mb) is £4.50 a month, Broadband Size L: (up to 4Mb) is £11.50 a month, Broadband Size: XL (up to 20Mb) is £23.50 a month. Standard monthly prices (currently up to 2Mb is £9, up to 4 Mb is £16, up to 20Mb is £20)apply thereafter when taken with Virgin Phone.
Virgin Phone prices start at £11 a month. Available to new customers only (subject to status and credit checks).
Now i currently have the 2Mb package (broadband size M) and they're currently charging me £18.00 a month for the privelege. so i think i'm either being overcharged or they're mis-leading their prospective new customers as £9 a month isn't the current standard monthly price for this service. anybody else agree with me ? I have challenged them on this over the phone and all the lady that i spoke to did was move me to a faster broadband speed for an extra £2.00 per month (and a different phone package).
Beware this deal methinks :eek:

SteveBrighton

Hi Shrek007 I too have noticed this (I am on the L package @ 4mb and being charged £25 for a long time now).I have mailed Virgin pointing out this anomaly (rip off) to which they have acknowledged my mail but no solution as yet as to why I am not being charged their standard monthly rate of £16 and requesting a refund of £9 for every month that their standard rate has been at £16.Should they fail to resolve this to my/everybody's satisfaction then I will be reporting this to the Office of Fair Trading when if found in breach of the rules they will face a substantial fine considering the many thousands of customers they are overcharging.
Watch this space.

baird79

SteveBrighton wrote: »

Hi Shrek007 I too have noticed this (I am on the L package @ 4mb and being charged £25 for a long time now).I have mailed Virgin pointing out this anomaly (rip off) to which they have acknowledged my mail but no solution as yet as to why I am not being charged their standard monthly rate of £16 and requesting a refund of £9 for every month that their standard rate has been at £16.Should they fail to resolve this to my/everybody's satisfaction then I will be reporting this to the Office of Fair Trading when if found in breach of the rules they will face a substantial fine considering the many thousands of customers they are overcharging.
Watch this space.

hi

im in the same boat - how long ago should they have been charging £16?.
Who should i email my complaint to?

badmumof1

i noticed this in december that my bill had gone up.
i rang them last week as when i finally got to read my online bill i noticed it was way over the top.
i was a ex blueyonder/telewest customer and i got the usual crap about VM having to take us on and that we are kind of like the poor relations

apparenly the reason why 4mb has gone up to £25 from £18 is becaquse VM done a kind of audit and noticed this mistake.
they said we should have been on 2mb.
we got upgraded free from telewest and VM noticed this and decided to wack up the prices
im now on a new deal of 4mb BB, free calls anytime , Basic TV and line rental for 30 and we should get upgraded to 10mb for free and get extra channels on the TV Whoop Whooooooooop

BUT they have taken away some of our TV channels
I rang to complain and the girl laughed and said she would put it down as a complaint and get someone to call me but as of yet noone has called

JohnnyAngel56

I'm not surprised they laughed at you, this is the attitude I've always found with VM & NTL beforehand. My biggest arguement, is the theft of £5 per bill for not being on direct debit. What a con. I'm seriously thinking of moving somewhere else, but not sure where to

JohnnyAngel56

What I forgot to add, is that it works out that I pay more in charges than I do in calls. Talk about doing my head in

Smi1er

I've been paying £16 pm for 4MB for a while now. Well actually I pay £25 pm but they give me a £9 pm credit.

scoobyjones1

Smi1er wrote: »

I've been paying £16 pm for 4MB for a while now. Well actually I pay £25 pm but they give me a £9 pm credit.

I am trying to get out of my Virgin broadband contract but they wont let me, even though I am not getting the speeds I agreed to. Also I think if you sign a contract then the price should not go up during that 12 months. Now we have zero inflation yet Virgin spent a packet printing glossy flyers to tell me my speed was being "upgraded" soon from 2mb to 10mb. Great, until you read a separate letter informing you that it is going up £2 a month. I originally signed for a 2mb unlimited download contract, subsidised by me switching my phoneline over to them. It turns out that if you use 500mb....yes...just half a gigabyte....your service is capped (or "managed" as they describe it!) for 24 hours without warning.
I was accused of clogging-up the network for everyone in my neighbourhood!!! What...half a gigabyte on a 2mb fibre-optic line...when they sell a 50mb package as well....good grief they think we are all stupid. I wonder how many people are unaware of this. Test your broadband speeds people! You are paying the full price for less than half the agreed bandwidth, or even a tenth of the agreed bandwidth on a 10mb contract. If this was gas,electric, water, food.... then people would be up in arms...so why not with broadband?
With a wifi router and 4 kids the service is virtually unusable when being capped...just about all you can do is email...not download or stream video...certainly not voip/skype....so you have to use the virgin landline instead....how can all this be legal???