Trojan virus - help!

owtfornowt_2

Looking for some advice please -

My brother has managed to get the Trojan virus on his laptop - even though he has Norton 360 all in one package installed on the computer. He hasn't told me what the name of the virus is but that 7 of them are attacking.

Asked the Techie guys in PC world & they advised that he would need to restore to factory settings - saving documents/photos etc to memory sticks. Will this work/will documents etc be saved without the virus?

Or are there any other solutions???
Thanks for any advice

Reluctant_spender

Follow steps 1 to 4 of this post - http://forums.moneysavingexpert.com/showthread.html?t=133269

You may want to download them for him

superscaper

owtfornowt wrote: »

saving documents/photos etc to memory sticks. Will this work/will documents etc be saved without the virus?

Irrespective of the virus, one should be backing up anyway.

Browntoa

the PC World Tech guys manual only has one entry

1) re-install Windows

superscaper

Browntoa wrote: »

the PC World Tech guys manual only has one entry

1) re-install Windows

Was going to comment on that as well.

Browntoa

the spyware guide posted will sort hime out for free

chunter

Browntoa wrote: »

the PC World Tech guys manual only has one entry

1) re-install Windows

Repair prices are up on the wall in my local PC World.
Don't see them on the website anywhere.

No wonder the prisons are full.

chuckles1066

Browntoa wrote: »

the PC World Tech guys manual only has one entry

1) re-install Windows

In fairness to PC World, and without defending them in any way, the whole point of all manufacturers introducing the Recovery Partition was to enable them to employ script monkeys on peanut salaries (instead of properly trained tech support gurus)........the limit of their "knowledge" is to guide the user through a simple set of steps which gets their pc up and running again.

owtfornowt_2

He's away to try the link. Thanks Reluctant_spender for the link.