CapitalOne lost payment of £1000

TangledMemories_2

Hi All

I'm writing this on behalf of my best mate who is about to tear her hair out regarding CapitalOne!
She owes approx £3k on her credit card and is now a single parent

A while ago her gran gave her a wad of money to help her out and she decided to pay £1000 off her CapitalOne. She sent the cheque, the cheque was cashed by CapitalOne yet it never materialised as credit on the bill.

CapitalOne are now threatening her with allsorts and claim that they cannot find the £1000 anywhere on their systems.
Obviously my friend is refusing to pay any more until they locate this money.

She's tried ringing outer mongolia however many times to be told the same thing.

Anyone have any advice?

Tang

flutterbyuk25

tell her to get copy of front and back of the cheque from bank and forward that by recorded delivery to C1 to try to resolve matter.

x

chappers

indeed bank satements as well as any evidence she can find, her bank will be able to trace where the money went from her account.It is possible her bank/clearing house have paid it to the wrong people. this happened to me last year i paid some money into a barclays account in a Natwest branch and the woman put in a Natwest sort code and so it went to the wrong place took a while to get my money back though (6 weeks after they had worked out where it had gone)

YorkshireBoy

TangledMemories wrote: »

She sent the cheque...

Is it possible she forgot to write her 16-digit card number on the reverse?

If so, the money will be sitting in a 'suspense account'.

Obviously my friend is refusing to pay any more until they locate this money.

That would very unwise, especially if it turns out to be your friends fault for not putting her card number on the cheque. She should at least be making the minimum payments still.

TangledMemories_2

She definitely put her account number on the back because I was with her at the time.

skylight

As mentioned, she needs to contact her bank ASAP and ask for a copy of the cheque, front and back. The banking system prints the details of where the cheque goes and to whom it was actually paid, so this will help her to prove where the money went. Of course, there may or may not be a charge for a copy of the cheque. Her bank statement will just state that cheque number (XYZ) was paid out on such a date - you wouldn't take that as proof that someone had paid you and so obviously neither are the credit card company.

This is all to do with her bank and not her credit card company, so she should not be withholding payment from them at all, but perhaps try to negotiate that interest is not charged on the disputed amount. Withholding payment will just make matters worse.

The important bit right now is to find the money (by contacting her bank) and sort out the issues of fault later.