Kaupthing Edge inflexibility

Frankl

I have just tried opening a savings account with Kaupthing Edge.
To open this they insist on an original Account statement from one of my other bank accounts showing my name and address. As all my accounts are on-line they do not show names and addresses. I have offered a Utility Bill as well as my internet printed statements but it appears that this is not acceptable. Kaupthing Edge appears to be totally inflexible. Has anybody else had these problems? Does Kaupthing Edge really want customers?

bristolleedsfan

Frankl wrote: »

I have just tried opening a savings account with Kaupthing Edge.
To open this they insist on an original Account statement from one of my other bank accounts showing my name and address. As all my accounts are on-line they do not show names and addresses. I have offered a Utility Bill as well as my internet printed statements but it appears that this is not acceptable. Kaupthing Edge appears to be totally inflexible. Has anybody else had these problems? Does Kaupthing Edge really want customers?

To be fair whilst most savings providers accept utility bills as secondary ID, someone can register any name with a utility company.

Im suprised Kaupthing dont accept a personal cheque as secondary ID along with normal main ID requirement. ( driving licence/passport etc)

masonic

Would a certificate of income tax deducted be acceptable? Even paperless banks have to provide these.

MiserlyMartin

Frankl wrote: »

I have just tried opening a savings account with Kaupthing Edge.
To open this they insist on an original Account statement from one of my other bank accounts showing my name and address. As all my accounts are on-line they do not show names and addresses. I have offered a Utility Bill as well as my internet printed statements but it appears that this is not acceptable. Kaupthing Edge appears to be totally inflexible. Has anybody else had these problems? Does Kaupthing Edge really want customers?

This is why I refuse to sign up to online supposedly 'green' paper free statements and bills. Everybody wants bills or statements as ID etc to open new accounts and if we all went paper free than how are people supposed to open new accounts?

mirabel12

My 'paper free' bank sent me a printed statement within a couple of days when i requested one to send for this application. Banks usually request original documents in order to protect their customers and themselves. It was a straight forward procedure for me.

tradetime

It is a bit of a nightmare, this money laundering caper, I think the industry milks it for all they're worth to make it difficult for people to jump around from account to account. I doubt very much that it stops money laundering either.

bristolleedsfan

tradetime wrote: »

It is a bit of a nightmare, this money laundering caper, I think the industry milks it for all they're worth to make it difficult for people to jump around from account to account. I doubt very much that it stops money laundering either.

Ive always sent original driving licence + secondary documents, nothing has ever gone astray.

No where does it say that it has to be a solicitor who must countersign copies of documents. Post Offices do it for free. ( not a complex task)

There are those who seem to turn apparent complex tasks into some sort of really big deal. :eek:

tradetime

bristolleedsfan wrote: »

Ive always sent original driving licence + secondary documents, nothing has ever gone astray.

No where does it say that it has to be a solicitor who must countersign copies of documents. Post Offices do it for free. ( not a complex task)

There are those who seem to turn apparent complex tasks into some sort of really big deal. :eek:

Most places will not accept original documents now since one of the common ones is a passport which is expensive to replace., as I said on the other thread the only one I need it for so far is NS&I, who do not share your like for Post Offices sadly.

masonic

bristolleedsfan wrote: »

No where does it say that it has to be a solicitor who must countersign copies of documents. Post Offices do it for free. ( not a complex task)

The list of acceptable signatories usually accompanies the request. It is usually a very short list, and 'Post Office Worker' has not yet appeared in any list I've seen.

bristolleedsfan

masonic wrote: »

The list of acceptable signatories usually accompanies the request. It is usually a very short list, and 'Post Office Worker' has not yet appeared in any list I've seen.

Did i say Post office "worker "


Most organisations give "examples" of acceptable type of people/organisations that can verify ID.


Time i was thanked masonic. :T :T :T :T :T :T

http://www.scarboroughbs.co.uk/media/idrequirements.pdf

Note 2 WHAT DOES “CERTIFIED COPY” MEAN?
'Certified' means confirmed as being a true copy of a valid original and signed and stamped by a
regulated person. E.g. a "Postmaster"

:T :T :T :T :T :T :T :T :T :T :T :T :T :T :T :T :T :T :T

EalingSaver

tradetime wrote: »

It is a bit of a nightmare, this money laundering caper, I think the industry milks it for all they're worth to make it difficult for people to jump around from account to account. I doubt very much that it stops money laundering either.

Yes its a nightmare, but your comment makes no logical sense. The people who require ID are those you are opening new accounts with, not the people you are moving it from ! Presuambly they don't go to all the bother and cost of marketing their products because they DON'T want you money....

yes different financial institutions seem to have different policies on what is required. Part of this is probably the state of their IT systems - many are able to do purely electronic checks based on the information you give them online. Others seem to require the kitchen sink. The other differentiator is almost certainly one of interpretation - some banks etc. compliancy depts are almost certainly taking a more strict/beuracractic interpretation than others, hence the differences. Barclays for example has been a hideous nightmare in my experience (only had to provide them PHYSCIAL, CERTIFIED, id 4 TIMES for 4 different accounts....)