RBS shocking customer service!

Superheavy

beaujolais-nouveau wrote: »

I can identify with your situation - I had similar concerns about my mother - can you persuade your mother to let you have a "third party mandate" on her bank account(s)? This is something that might have to happen anyway, unfortunately. My mother became so weak that she could not write a good signature on her cheques, and it got to the point where I was expecting the bank to start refusing to honour them because her signature had deteriorated so much. Also, she sometimes just refused to pay one or other bill (drove me up the wall, particularly when she refused to pay the Damart one - their interest rate on outstanding balances is huge - and it was very difficult getting her to understand this). Perhaps there is a way of persuading your mother that letting you have Third Party Mandate would be "good housekeeping", helping her "save money".

Good luck.

Very good advice on the Third Party Mandate, you can pretty much do most of the day-to-day things on the a/c. However, I work for one of the big banks, and in order to access banking services, at least with my bank, you'll need to get co-operation from your mum in letting you at least monitor transactions on the a/c in order to pass the security questions every time. Otherwise, you'll find yourself having to go into the branch very often indeed with ID in order to keep tabs on things.

boredofbeingathome

from personal experience, it does sound like your mum needs help from GP and that it may be she is not thinking lucidly because of early signs of dementia- which must be a great worry to you on top of this. i would certainly get in touch with every organisation i could about this- one of whom would be age concern, who could give you some practical advice on legal matters pertaining to your mums affairs. I know they were very good at pointing my mum in the right direction regarding her dad and although she knew what should be done to help him it was helpful being given references for points of contact. the only problem she had with him was council tax who at this point were harrassing him with threats of bailiffs- he was so confused thinking grandma was alive and that she always dealt with household stuff. To their credit they had no idea he was in such a state and once medical evidence given they backed off completely and allowed mum to sort out his affairs. We were sad it had come to this and had no idea because in his lucid stubborn moments he was coping fine. sorry to ramble hope you get sorted soon.