Southern Electric online pay facility

soappie

Anyone else having trouble with this? Tried to pay my bill by debit card online today in an attempt to avoid the 1.5% credit card surcharge. If they know I've paid by tomorrow, I'll get the discount off my next bill.

However, when I typed in my debit card details, the transaction was declined by my bank. Thinking there was a problem with the card, I called the bank. They confirmed my card was fine but the reason the transaction was declined was because the issue number had come over as 0 even though I had put in the correct issue number. I tried again and exactly the same thing happened.

So, I had to do a three day payment through the bank. As I bank with a different one to that of Southern Electric, they won't know I've paid for 3 days so I'll probably lose my discount for prompt payment. I have emailed SE asking if they know there's a problem with their interface, but I ain't holding my breath for a reply.

Has anyone else had a similar problem?

Gavioli_UK

soappie wrote: »

Anyone else having trouble with this? Tried to pay my bill by debit card online today in an attempt to avoid the 1.5% credit card surcharge. If they know I've paid by tomorrow, I'll get the discount off my next bill.

However, when I typed in my debit card details, the transaction was declined by my bank. Thinking there was a problem with the card, I called the bank. They confirmed my card was fine but the reason the transaction was declined was because the issue number had come over as 0 even though I had put in the correct issue number. I tried again and exactly the same thing happened.

So, I had to do a three day payment through the bank. As I bank with a different one to that of Southern Electric, they won't know I've paid for 3 days so I'll probably lose my discount for prompt payment. I have emailed SE asking if they know there's a problem with their interface, but I ain't holding my breath for a reply.

Has anyone else had a similar problem?

I paid by debit card yesterday and there appeared to be no problem.

soappie

Got home today to find a letter from Southern Electric reminding me to pay my bill. Later this evening I got this email (grammaticals are all theirs) but I'm pleased

Dear *****
Thank you for your recent email , i apologise for the delay in replying to you.
I apologise that you have experienced problems with our online payment system , we have not received any further complaints regarding this service although of course i will investigate.
In way of apology please be assured that i have added a goodwill payment to your account of £x.xx to ensure you have not missed your prompt payment discount.
[FONT=&quot]If there is anything further i can help with please do not hesitate to contact us immediately.

[/FONT][FONT=&quot]So it pays to point out their little 'features' of their online system sometimes.
[/FONT]

mickeyboy76

Ye of little faith Soappie!! You can call them free you know on 0800117116 if that's any use to you in future.