Problems with Norton and Hotmail

Alanb

I've just bought a new laptop and Norton 360. My Hotmail worked fine until I loaded the Norton. Now when I go into Hotmail the screen just keeps trying to reload and won't open up MSN.

Any ideas?

Cheers
Alan

Browntoa

the nortons firewall is blocking the ports

Alanb

I've removed the firewall but still no joy??

Browntoa

Msn uses secure port 443 to authenticate your username and password on to there server...norton personal firewall is set up as stanard with the system wide policy set up to prevent out going connections on secure port 443...remove this system wide rule and you have msn access...

Browntoa

you can disable Nortons Totally, does that help ??

Alanb

If I disable norton does that mean I've just wasted my money buying it?

Alanb

I've gone into 'Firewall General Rules' and there are a few 'Blocked' things in there, do I need to remove one of them?

Browntoa

no, it just needs some tweakinging, but we are trying to prove which part is blocking it, it can be the privacy bit blocking cookies (but you would have thought Norton might have heard of MSN ??? )

lots of people have this problem with Nortons

chuckley

Alanb wrote: »

If I disable norton does that mean I've just wasted my money buying it?

norton is a resource hog anyway... but maybe modify a setting?

Browntoa

an option of Norton 360

Confidential Information Blocking
Alerts you if unauthorized sensitive personal information is being sent out over the Internet via email, instant messaging or web pages

so it's obviously monitoring, may be under parental controls setting ??

try this

http://service1.symantec.com/support/norton360.nsf/docid/2006080713502775?Open&src=hot&docid=2008012414523775&nsf=norton360.nsf&view=docid&seg=hho&lg=en&ct=us

1 Print this pageWe suggest that you print this page before you start. P
RINT
STEP 2 Run LiveUpdate

1 Run a tool to start LiveUpdate.
2 Run LiveUpdate again until you see the message, "All Protection and Program Files are up-to-date."
3 After the LiveUpdate session is complete, exit your Web browser.
4 Start your Web browser and try to access the Web site. If the problem persists, go to Step 3.

STEP 3 Check the version of SymNPPWA.dll file

1 Click the Start button, and then click Search.
2 In the search box, type the following text: SymNPPWA.dll
3 Click Search. Wait for the search to finish—it may take a minute or two to run.
4 Right-click the SymNPPWA.dll file in the search results, and then click Properties.
5 Click Version tab and check the file version mentioned there. Do one of the following depending on the version.

• If the version is 2007.1.7.20 or higher, download and install the latest version of Crypt32.dll. Read, An application that calls Cryptography API (CryptoAPI) functions may stop responding on a Windows XP-based computer.
• If the version is below 2007.1.7.20, uninstall and reinstall Norton 360. Read, Download and run the Norton Removal Tool to uninstall Norton 360.

Alanb

I'm sorry but I'm a complete computer thicky. I don't really know how to do anything. Everytime I check on Hotmail in MSN all my windows revert to a 'sign in' screen that repeats over and over again