keep loosing internet connection

harrysmum03_2

Hi,
had big problem with pc for ages and i seem to have finally sorted it but now when i connect to internet i get a balloon message which says Dial bb connected which i never had before and while i'm online and phone rings i loose my connection.
any suggestions?
i'm on aol broadband top package
many thanks in advance for all replies

ormus

have a look in device manager, and see if a modem is installed?
if so remove it.

espresso

harrysmum03 wrote:

while i'm online and phone rings i loose my connection.
any suggestions?

Do you have ADSL filters on each socket that is in use, including Sky, Fax etc? If you are using a router, you don't need any dial up software to connect.

harrysmum03_2

do have adsl filters where i need them.
every time i ring aol they tell me it's the way i have it all connected yet it's been connected like this for 3 years so i think their talking twaddle.



goona have a look for moden in device manager. and remove it if there is one.

might be silly question but don't i need a modem for aol?

digp

are you with virgin media broadband if so that is not a problem it is a feature comes as standard

deklan99

Have a look here ~ adsl disconnects when the phone rings

Bob63

Has there been any lightning recently? Spikes on the phone line caused by lightning can trash your filter. Filters can also go wrong so simply replace them.

Mike

betterlatethannever

It might be something as simple as AOL playing up..I had the same problem recently and couldn't stay connected for more than 15 minutes at a time. It all started when i got the 'dial bb connected' message too.
I posted the problem on here and loads of AOL customers were having the same problem. Something to do with a beta version of aol coming out and the fact they are being taken over by the carphone warehouse.
I emailed AOL support and got a great long list of stuff to do, to get the problem sorted. I spent ages doing it all and still got regular disconnections. I then emailed them and said i'd had enough and if the problem wasn't sorted i would be leaving them....not had a problem since..ummmmmm.. also had an offer sent ot me for a superfast BB connection at a greatly reduced rate, though you have to sign up for 18 months..a coincidence? i doubt it.
Have a good old nag to AOL, hopefully it will sort out.