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Useless Phones 4 U
Iamthesmartestmanalive
Posts: 681 Forumite
Bought a phone for xmas in mid december
2 weeks after xmas it developed a fault
Took it back and missed the exchange period by 2 days
Sent off to repair ( 7 days they said), 2 weeks later not back so phoned, oh its been ready for a while, it just needed a new battery, we forgot to provide warrant with proof purchase
I will do that now and will be dispatched tomorrow
A week later not back, phoned and "its with our quality assurance team"
Why? - dont know
Why did your colleague lie? - dont know
When will i get it back- another 7 days
Now I find this totally unreasonable that of a 6 week old phone ive had it for 2 weeks and they clearly have screwed up as their 7 day repair hasnt happened
When I complain what should I expect back and should I be cheeky and ask for compo?:D
2 weeks after xmas it developed a fault
Took it back and missed the exchange period by 2 days
Sent off to repair ( 7 days they said), 2 weeks later not back so phoned, oh its been ready for a while, it just needed a new battery, we forgot to provide warrant with proof purchase
I will do that now and will be dispatched tomorrow
A week later not back, phoned and "its with our quality assurance team"
Why? - dont know
Why did your colleague lie? - dont know
When will i get it back- another 7 days
Now I find this totally unreasonable that of a 6 week old phone ive had it for 2 weeks and they clearly have screwed up as their 7 day repair hasnt happened
When I complain what should I expect back and should I be cheeky and ask for compo?:D
0
Comments
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yes ask for 5k compensation - caus you're worth it0
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They have a "reasonable" time to effect a repair.
28 days is usually the time to begin letter writting in a vexed manner.0
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