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Alliance & Leicester / CPP
sujman
Posts: 571 Forumite
Previous posts have talked about how Alliance and Leicester are using card activation as an excuse to try and sell you their Card Protection Plan.
Its a bit harsh to say that my little story is a Consumer Vent but I'm not sure it qualifies as "5 Star" service either.
Anyway, here goes:
- Having lost my debit cards, I got new ones issued.
- Apon calling to activate them on receipt of the cards, the call operator swiftly went into his patter about the 22 million records recently lost by the government... and would I like to take out CPP for my wife and I for the offer price of £99.98.
- I decided to, as I had 14 days to cancel should I change my mind.
- 22 days later, I got the paperwork. The policy start date was set to one week after the call and as of receiving the paperwork, 15 days had passed!
- I called to cancel immediately but was told I was outside the 14 day period. Tried to argue not my fault as they sent paperwork late. Suggested I write to Refund Appeals.
-Checked my account on line to find that had taken the £99.98 payment but also another £59.99 payment!!
- Called back again and was told that for some unknown reason, another operator had processed a £59.99 charge 1 hour after my call. Again I needed to write to refunds to get my money back.
- Wrote to refunds, saying l rec'd papework too late to cancel and they took extra £60 for no reason.
- They wote back, saying they'd refund the £60 but ignored my comments about cancelling the rest of the policy.
- After a few calls, I eventually obtained the complaints dept address.
- Wrote to Complaints, outlining again my issues.
- Reply saying, they'll refund!!
- Checked today and refund has been processed!!
Whilst I will always be unimpressed with the poor initial handling of my issues, I am happy I got the result I wanted in the end.
It goes to show a bit of persistance pays off in the end.
Its a bit harsh to say that my little story is a Consumer Vent but I'm not sure it qualifies as "5 Star" service either.
Anyway, here goes:
- Having lost my debit cards, I got new ones issued.
- Apon calling to activate them on receipt of the cards, the call operator swiftly went into his patter about the 22 million records recently lost by the government... and would I like to take out CPP for my wife and I for the offer price of £99.98.
- I decided to, as I had 14 days to cancel should I change my mind.
- 22 days later, I got the paperwork. The policy start date was set to one week after the call and as of receiving the paperwork, 15 days had passed!
- I called to cancel immediately but was told I was outside the 14 day period. Tried to argue not my fault as they sent paperwork late. Suggested I write to Refund Appeals.
-Checked my account on line to find that had taken the £99.98 payment but also another £59.99 payment!!
- Called back again and was told that for some unknown reason, another operator had processed a £59.99 charge 1 hour after my call. Again I needed to write to refunds to get my money back.
- Wrote to refunds, saying l rec'd papework too late to cancel and they took extra £60 for no reason.
- They wote back, saying they'd refund the £60 but ignored my comments about cancelling the rest of the policy.
- After a few calls, I eventually obtained the complaints dept address.
- Wrote to Complaints, outlining again my issues.
- Reply saying, they'll refund!!
- Checked today and refund has been processed!!
Whilst I will always be unimpressed with the poor initial handling of my issues, I am happy I got the result I wanted in the end.
It goes to show a bit of persistance pays off in the end.
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