acoustic solutions tv,faulty

twice

Hi all
i bought a television from argos last march the tele developed a fault and not needs to be replaced/fixed/returned etc

i went into argos and asked how i go about it as it is quite large and they said some of there teles have a home engineer thingymagig where someone comes and sorts it out at my house.

I'm wondering has anyone else had a prob with an acoustic solutions tv(i can't rememer the model number of the top of my head but it's a lcd 19inch widescreen hd ready,thee was a thread on here about it when it was on offe) and if so did someone come out to you and fix it or did the tv end up being returned to the store the only reason i ask is cs i don't want it fixing i just want it replaced f a brand new tv can't last 12 months then how long is one thats had to mended going to last.thnks for any help

josh1234

Hi I Bought A 32 Bush Lcd From Argos Last November Only Had It 2 Months And Started Malfucioning Argos Sent An Engineer Out Who Opened The Tv In My Living Room And Started Soldering Stuff All Was Good For A Couple Of Weeks Then Tv Started Malfuncioning Again Argos Replaced The Tv But Now Im Out Of Guarantee And Im Noticing A Thin Vertical Line Down My Tv When White Colours Are On A Tv Programme Wished Id Taken The Extra Warranty Out.most Companys Have A Policy Were They Can Only Fix It A Couple Of Times Before Replacing It.tell Argos Cs U Dont Want It Fixed U Want It Replaced

helpimnew

I had an accoustic solutions TV about a year ago from argos. It was playing up straight away, so I rang the helpline. It must be a tiny company because there was no answer the first time. I tried again, and somone answered. He said "did you call just now?". I said "yes, how'd you know?" thinking that it must be a busy call centre where there are lots of calls taken by different people. He said "I couldn't get to the phone quick enough, I was in the loft" !!!!!! I told him what was going on, he said he hadn't heard of that and said to take it back.

I swapped it for a Samsung one, which had luckily been reduced during the time I had the AC one. I'd ask for a replacement one. The samsung was of much better quality, although I know people with AC ones with no probs.

skingirl

Hi bought a bush 42"tv from argos back in july after 5 days there was a fault.Replaced the tv and i tried to set it up 5 mins after it was delivered only to discover it was switching itself off.Returned it and got refund.I would never buy a tv from argos again:eek: :eek:

medway_queen

my 26" one developed a fault with the hd part of it. a chap came out to fix it and they tried to locate a part but couldn't so i had to take it back to argos and get a refund.

wissychraddle

My BUSHid 26" LCD works perfectly and has done for some time now.

I think it is luck of the draw, if you are buying budget tellies (like I have), you can only expect that some will become faulty. It doesn't matter where you buy them from, unless you are atlking about the service you receive.

CJ

Colliefrog

It does state in their policy that they'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund. They will always repair in the first instance as that is the cheaper option.

sinandie

skingirl wrote: »

Hi bought a bush 42"tv from argos back in july after 5 days there was a fault.Replaced the tv and i tried to set it up 5 mins after it was delivered only to discover it was switching itself off.Returned it and got refund.I would never buy a tv from argos again:eek: :eek:

The TV`s that Argos have are the same that say Curry`s Tesco, Asda, ect ect ect have. They are made by the company say Samsung or Sony and then suppliers buy them and then they are sold in the outlets. Argos dont have little people in their stockrooms or warehouses making TV`s or Kettles or Toasters like sopme people seem to think so purchasing from the company or not does not mean that you wont get the same TV ect as they are manufactured by company`s and sold on by DIFFERENT suppliers, you can still get a fault no matter where you buy it. However i can understand your frustration after having two go faulty on you i dont think i woud be too chuffed either, hope you got sorted in the end though.

marnstars

Yes I had a problem with a 19" one about 9 months after purchase. I phoned the acoustic solutions helpline and left my details. A gent called me back and said they are directly sourced by Argos and all he did was confirm what he thought the issue was (over the phone) and told me to take it back to store!

£150 credit voucher because it's over 28 days - but I was fine with that.

medway_queen

i insisted on a refund and i got a full cash refund on my broken 6mth old tv

kentc81

19 in - its quite large?!?!

eh ok