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British Gas online account management - why is gas account always offline?

Snooze
Snooze Posts: 2,041 Forumite
1,000 Posts Combo Breaker
Hello all,

Does anyone use paperless billing from British Gas? I've had it for quite some now for both my gas and electric. I never have any problems viewing my electric account online but I can never access my gas account! :confused: I always get the "account not available, please try again between 7am and 10pm" thingy regardless of what time of the day/week it is. Does anyone else suffer with this? :mad:

It's really annoying me as they don't answer email contact and they don't answer phone contact, nor do they answer snail mail contact and I'm stuck with a humungous bill which I can't view :rolleyes: .

I'm now in the process of changing to Ebico so hopefully I won't have this problem soon.

Rgds,

Rob
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