Paying wrong gas company?

Shamish

Hi All,

Just phoned Scottish Hydro Electric to get a dry gas and electric meter in so arranged the electric meter date and went to organise the gas date but was told that they dont supply our property despite us using a scottish hydro electric gas card :S

I was told it's brittish gas who supply and we've been paying Hydro Electric and all the money we've been paying will goto them and that we'll have to phone brittish gas and organise a new card and to sort the payments owed to them. We've been receiving brittish gas letters here for sombody who used to live here and we've always returned to sender saying no longer at this adderess and since we've been living here we've been told to use the hydro electric card and that they supplied us.

Does anybody know what i should do? If i phone Brittish Gas will they want me to pay off the huge bill that's been run up and i collect the money back we've paid Hydro Electric? Will Brittish Gas just start charging us from today and collect the money back or will they be unable to collect the money back?

I know the same happend with my aunty and she was paying by direct debit and she got all the money back as she was paying the wrong company but not sure if this is different because it's by a card meter?

Thanks very much for any help.
Shamish

SwanJon

It could go one of two ways.

If Hydro have the card set up for your meter & BG have your details, they can ask Hydro for the money directly. It's known as Misdirected payments.

If Hydro have different details on the card, they should be able to give the money back to you, and then you can pass it on to BG when (if) they ask for it. (Keep it in a savings account, just in case)

Shamish

SwanJon wrote: »

It could go one of two ways.

If Hydro have the card set up for your meter & BG have your details, they can ask Hydro for the money directly. It's known as Misdirected payments.

If Hydro have different details on the card, they should be able to give the money back to you, and then you can pass it on to BG when (if) they ask for it. (Keep it in a savings account, just in case)

Thanks very much for the reply,

How would i go about finding out about the different details on the card? Would i have to check which name they had the account in? When i spoke to them on the phone they said they had nothing at all for my adderess so do you know how i would get the details? I have a quantum card from them but no code's or that on that card that i can recall seeing.

Thanks very much
Shamish

carlostot

Hi if you phone British Gas up and give them your details they should contact hydro and claim the money from them. I work for one of the big companies and I know if you phoned us up we would tell you to contact your supplier who will make a claim. if they dont Hydro will keep the money and you will be in debt with british gas. This money is British Gas' so they will want it.