LITTLEWOODS Catalogue and cashback!

burnsguitarman

For many years I have used Littlewoods mail-order catalogue, for the last number of years my purchase has been only RAC membership which was competative and convienient (monthly payments) However on my last statement I noticed no cashback had been added to my account. On enquiry I have been told that only monthly payments of £20 or more attract cashback! When did this happen? and why weren't customers properly notified of this change?. I have today paid the last instalment and closed the account! Is anyone aware of this sneaky change?

emilyj

I bought a washing machine, which was on sale at a reduced price. Taking into account the cashback, it was a good deal.

I noticed that I was not getting the cashback, so enquired and was told that no cashback is paid on sale items.

The reduction was about the same as the cashback.

So heads they win, tails I lose....

And, of course, nowhere is this clearly explained -though it IS in the terms and conditions in the back of the catalogue.

nsubstance

I have had a littlewoods account since 2005 and have not received any cash back !!!!!!!??????!!!!!!

There first excuse was i had to spend £200 before earnig cash back so i continued to shop...

A few years later and after filling out requests for cash back heard nothing.
I contacted them again and they said im not entitled due to my account being restarted ( i never ended it and left the account in credit in this time)

I then ordered a washing, sat nav, clothes and shoes etc and still no cashback. I spoke to numerous people at littlewoods and they saent me out another request for as they agreed i did not restart my account and guess what ??? yes i got another letter from Carol Bruce saying i was not entitled to cashback.....????

After a very long phone-call i was told i was restarted due to me having an old legacy account and they had no reolection of any orders prior to the 22/11/2007 how convinient.....

Since then they now say they stopped giving cashback on new accounts as from 1/7/2006..... is there any who is good at maths here ????? lol

Then they went on to say my account was last active on the 18th may 2007 and restarted on the 9th nov 2007.... is it me or is that not quite 6 months and when not active for 6 months the account is not active ( i left it in credit ???) how can they end an account when left in credit ????

Is there anyone out there who can give me legal advice please,
cheers all Nidge

sweetnskint

they always are trying to get out of giving it. i spent mine quickly before xmas just incase it disappears!