We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
We're aware that some users are currently experiencing errors on the Forum. Our tech team is working to resolve the issue. Thanks for your patience.
What exactly is the objective of line management?
Comments
-
The customer is always right. Unless you are being physically threatened, you are required to be polite at all times. They are the customer, so they pay your wages.
You can always request that your supervisor, or another more senior member of staff, comes and deals with rude customers if you feel you can't continue the conversation in a professional manner.
Golden rule of Customer Service: Thou shalt never be rude to a customer, however vile they are."On behalf of teachers, I'd like to dedicate this award to Michael Gove and I mean dedicate in the Anglo Saxon sense which means insert roughly into the anus of." My hero, Mr Steer.0 -
The customer is always right. Unless you are being physically threatened, you are required to be polite at all times. They are the customer, so they pay your wages.
You can always request that your supervisor, or another more senior member of staff, comes and deals with rude customers if you feel you can't continue the conversation in a professional manner.
Golden rule of Customer Service: Thou shalt never be rude to a customer, however vile they are.
Sadly when I work in the afternoons the manager has gone home so you have to do it all yourself and yet you have no real authority.:beer:0 -
studentphil wrote: »Sadly when I work in the afternoons the manager has gone home so you have to do it all yourself and yet you have no real authority.
You are the sole member of staff in the entire library at that time?0 -
-
studentphil wrote: »No, many others are there but no one has authority.
So go for length of service; there will be people who have worked there for longer than you and who have better people skills. Ask them to intervene if necessary. Who locks up the library if there is no management around? I smell a rat ...0 -
So go for length of service; there will be people who have worked there for longer than you and who have better people skills. Ask them to intervene if necessary. Who locks up the library if there is no management around? I smell a rat ...
Sadly the one who is senior person in service wise is the iff one with drink. I think even having a self appointed person on length of service would deeply upset the true managers as that is heavly standing on their feet.
Library porters exist for that function of closing up.:beer:0 -
studentphil wrote: »Sadly the one who is senior person in service wise is the iff one with drink. I think even having a self appointed person on length of service would deeply upset the true managers as that is heavly standing on their feet.
Library porters exist for that function of closing up.
Oh well - you'll just have to put up with it then, or change jobs.0 -
This post explains a lot.0
-
I'd love to see a reality drama set in Phils Library. Thrills and spills.
Imagine if he were ever to find himself working in a high-pressure environment.....0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.5K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.4K Spending & Discounts
- 247.4K Work, Benefits & Business
- 604.2K Mortgages, Homes & Bills
- 178.5K Life & Family
- 261.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards