Flight delays

cliffsgirl

I hope someone can help. My Mum was booked on a flight on Monday from Aberdeen to Belfast, she was supposed to take off at 2.40, it didn't take off till 9 o clock, i read about a new EU law which compensates passangers of delays flights. Does anyone know how she can claim this.

RadoJo

Were there Ts and Cs with her ticket? Usually airlines have their own policy on this, which I believe is supposed to be in line with EU law.

http://www.moneysavingexpert.com/travel/flight-delays

kenwalker

cliffsgirl wrote: »

I hope someone can help. My Mum was booked on a flight on Monday from Aberdeen to Belfast, she was supposed to take off at 2.40, it didn't take off till 9 o clock, i read about a new EU law which compensates passangers of delays flights. Does anyone know how she can claim this.

Compensation isn't necessarily payable for every delay. It depends on the reason for the delay.

QUOTE -

Since 2005, under European law, airlines must provide passengers with refreshments, and in some cases hotel accommodation, when their plane is delayed by more than two hours.
Travellers whose flights are cancelled altogether are entitled to compensation. Depending on the flight's duration that could be between 250 euros (£175) and 600 euros (£400).
But airlines do not have to pay out if the cancellation was due to unforeseen circumstances or so-called "force majeure".
Mr Simpson, who is a transport spokesman in the European Parliament, said: "That means bad weather, fire and air traffic control strikes, but airlines are blaming cancellations on technical problems with an aircraft and claiming it was unforeseen circumstances.
"So the airlines are using it as a loophole."

Charlie1986

When our flight was delayed in Spain for 7 hours the airline provided us with sandwiches, desserts and drinks twice while we were waiting and also allowed me to use their telephone to contact family in the UK.
We didn't actually get any compensation though as the delay had to be much longer than 7 hours.