Clarks shoes

Quackers

setmefree2 wrote: »

Eventually I got the shop manager to give me his name and only then did he get scared. They are trained to never give their name and once he knew I had it - he was scared.

No we are not trained never to give our names.

Quackers

Nicki wrote: »

I am however fed up to learn that Clark's head office have apparently withdrawn all the manual measuring equipment for older children, so that the only equipment they have to measure older (6 year old in my case) children's feet is the electronic machine you stand on. As my child can't understand instructions as to where to place her feet and can't stand still, she can't have her feet measured (and nor obviously can children in wheelchairs), so it is a real question of guesswork as to which shoes are the right size for her. Anyone have any ideas why Clarks have done this, given that the manual machines take up no more room than a couple of shoe boxes in their store room, and all businesses are supposed to cater for the needs of the disabled?

Hi Nicki,

I'm obviously not sure what store you have visited but you have been given incorrect information.

Clarks have definately NOT withdrawn all their manual footguages for measuring older childrens feet.

We have to keep the manual ones in store for several reason.

*If the electronic guage breaks we would need to use the manual one.
*Some disabled children cannot balance or even stand so we have to have the manual one available.
*The very small hand guage only measures up to a size 9 and the electronic guage measures from a size 9. Occasionally the electronic guage doesn't always pick up from a size 9 - 9.5 so we need to use the larger footguage in that instance.

I'm wondering if the store you visited was possibly an independant store that stocks Clarks shoes or maybe a Franchise store - both are able to make their own decisions on what they do instore although franchises usually follow clarks guidelines.

If you was told this information in a regular Clarks store then you have definately been misinformed either by mistake or in error. I would ask to speak to a team leader or manager/assistant manager next time you visit and explain your circumstances.

I'm confident that your daughter will be able to be measured on the larger footguage.

If you are not successful then please pm me and I will give you head offices number & they will ensure this is sorted out for you.

Quackers
x

thinkginge

i had my son 3, fitted for boots in november (£36) , he measured a 10 1/2 f, had them on a day and it was clear they were causing blisters.

took them back, and they measured his feet again, came back as same size, they then said we'll try a 10 1/2 g, in the same style of boot, they marked his feet again, then opted for leather shoes in a g and he's still wearing them, not a mark to his feet since the boot fiasco.

maybe different styles fit differently.

Quackers

thinkginge wrote: »

maybe different styles fit differently.

They do

And that is what lots of people dont understand.

Its just the same as Adults shoes - does every pair of shoes in a ladies size 5 fit exactly the same way? Nope!

Its identical with childrens shoes. Thats why whenever your childs feet are measured you are told 'the measure is only a guide'.

Some style are cut more shallower/deeper than others. Some are more rounded at the toe. Some styles once we get them in store we find that they fit a little small so we have to go up half or a whole size.

Its the final fit that counts - not the measurement.

I wont defend any bad fits on here - because it happens. Sometimes when you fit shoes they seem fine but it really does depend on a childs foot and even how they walk. If they walk 'inwards' like their arches are fallen then there is a chance that more pressure will be applied in that area so rubbing can happen. There are lots of reasons why shoes rub and it cannot always be recognised at the time of fitting.

Poor after sales service is not acceptable though and if you are really not happy you should speak to the store manager or call the customer care line. Every store has the number and should be able to give it to you.

Unfortunately, like most stores you usually only hear about the bad service and not the good.

Sterlingtimes

I'll tag onto this thread with my problem.

I had my son's feet measured at a Clarks shop in Kenilworth - size 7.5 f to g. A day later I had them measured in Coventry - size 7 e to f.

I want a pair of black lace-up school shoe. Nothing is available at Charles Agers (Coventry) or in Clarks (Coventry or Kenilworth).

I was given the Clarks' telephone number and told that nothing is available until April!

I asked whether I could give in adults shoes, but was told that the shoes would be too broad.

My wife is going to a shop call Brantango today to see what we can do.

Why is it that Clarks just cannot deliver?

Savvy_Sue

I find Brantano's pretty good for teenagers with big feet: get their feet measured, send them to roam the store and find styles they like the look of (the cheaper the better), try them on, and get the fit checked.

The problems start when they can't find anything they like the look of ... or nothing fits!

Rather_Disapointed

Just about to throw away my fourth pair of Clarks shoes the soles of which have completely disintegrated (in an oily friable foam). The shoes have only been worn once. Previous pairs have suffered the same fate (Polyvelt ?). Whatever they make the soles from is clearly not up to the job and I will NEVER buy another pair from Clarks.

building_with_lego

You could have started a new thread rather than resurrect a four- year- old one!

balletshoes

Rather_Disapointed wrote: »

Just about to throw away my fourth pair of Clarks shoes the soles of which have completely disintegrated (in an oily friable foam). The shoes have only been worn once. Previous pairs have suffered the same fate (Polyvelt ?). Whatever they make the soles from is clearly not up to the job and I will NEVER buy another pair from Clarks.

this is a very old thread - but as they are Clarks and they've only been worn once, why didn't you take them back and insist on a refund?

Padstow

setmefree2 wrote: »

Hi,

I had one of the worst shopping experiences of my life in my local Clarks.:mad: I took my quite old son - 12 - to Clarks to get fitted for school -shoes, £40. Within a week the back of one his heels was red raw:eek:. Well went back to Clarks with both my sons....not for one minute expecting them to refuse to give son new shoes. I couldn't believe it when the manager refused to change them - I was so angry I started to shake and talk very loudly.:mad: Eventually I got the shop manager to give me his name and only then did he get scared. They are trained to never give their name and once he knew I had it - he was scared. I said I was going to send photos of sons heels in with the complaint. Then he backed down and refitted son for a pair of shoes - which is what he should have done in the first place. Dreadful Experience - sons were mortified and I thought they'd never come shopping with me again.:o I thought it was a disgrace on every level and have never been into the shop again and I probably never will....see just thinking about stil makes me angry:rotfl:

Erhm lovely, not.