How long do you wait before refunding?

dotchas

Hi All!

I posted a parcel of 5 items on 25 Jan but my buyer has been in touch to say it has not arrived.She first contacted me last Wednesday and I apologised and asked her to wait a bit longer to see if it would turn up.
I got another message today to say its not arrived and she has checked with the sorting office.
I will refund,but should I just do it now to keep her happy?
It not a lot ,total £15 inc P+P and I have COP so will claim with RM.

The other problem is I only have £12 odd in my paypal so I doubt that it will let me refund.Might have to get OH to pay me some money tonight:rotfl:

Would you refund her now?

biglad

just a note of warning, dont get him to send you money from the same ip address as you use, i done it with my brother and lovely paypal held the money as it was a suspicious transaction lol

dotchas

biglad wrote: »

just a note of warning, dont get him to send you money from the same ip address as you use, i done it with my brother and lovely paypal held the money as it was a suspicious transaction lol

Oh never thought of that ,sorry to sound thick is that the same computer or same internet connection?
I don't think he can access Paypal at work

Rotherham_Lass

A parcel isn't considered to be lost until 15 days after posting so i would wait till then as it could still turn up.

soolin

Rotherham_Lass wrote: »

A parcel isn't considered to be lost until 15 days after posting so i would wait till then as it could still turn up.

You can't afford to make a buyer wait until your own refund comes through as it can take months. A Royal mailclaim, as you say, cant even be started for 15 working days which is 3 weeks. Then it can take well over a month to get a refund by which time your buyer has assumed you are scamming them and have gone to a paypalchargeback.

I would normally expect my buyers to wait until at least week 2, possibly even just into day 15- 17 but absolutely no more.

fuzzgun19

biglad wrote: »

just a note of warning, dont get him to send you money from the same ip address as you use, i done it with my brother and lovely paypal held the money as it was a suspicious transaction lol

I have done this before from the same PC, and it went fine..?

dotchas

Thanks folks.

I emailed buyer back to say I would refund or could replace 3 of the 5 items and give a partial refund.I have had no response yet .I will message again and see if its arrived yet.It'll be 3 weeks on Tuesday.

Rotherham_Lass

soolin wrote: »

You can't afford to make a buyer wait until your own refund comes through as it can take months. A Royal mailclaim, as you say, cant even be started for 15 working days which is 3 weeks. Then it can take well over a month to get a refund by which time your buyer has assumed you are scamming them and have gone to a paypalchargeback.

I would normally expect my buyers to wait until at least week 2, possibly even just into day 15- 17 but absolutely no more.

That's actually what I meant. I wasn't suggesting waiting until the claim had come through - I know how long they can take!

charlottevwa

biglad wrote: »

just a note of warning, dont get him to send you money from the same ip address as you use, i done it with my brother and lovely paypal held the money as it was a suspicious transaction lol

My dh often sends money to my paypal if i ever need him to, and not had that problem. Thanks for the warning though