buyer has changed her mind

rosekitten

had someone do a buy it now
on one of my items this morning
they have just emailed me to say
they have changed thier mind
and could they cancel the sale.

It has not been paid for but how
do I go about getting my listing
and FVF fees refunded.

not come accross someone changing
their mind before after doing BIN

any advice greatly appreciated

thanks

Time2Go_25

Have a read of:

http://pages.ebay.co.uk/help/tp/unpaid-item-process.html

You need to wait for 7 days, then open the dispute, don't bother with the mutual agreement

TKPeters

You can only get your FVF's refunded & you DO NOT have to wait 7 days, File the Dispute stating the buyer has purchased in error.

http://rebulk.ebay.co.uk/ws/eBayISAPI.dll?CreateDispute

frivolous_fay

Wouldn't 'in error' mean a mutual though? Why should they get away with it?

TKPeters

frivolous_fay wrote: »

Wouldn't 'in error' mean a mutual though? Why should they get away with it?

Yes it would be a mutual agreement or they could wait 7 days to open the dispute & another 8 days to close it to get the FVF back (If the buyer doesn't respond)

The OP could ask the buyer to reimburse the fee's for the item, including the listing fee & FVF.

rosekitten

thanks everyone

I have just done a mutual
refund I get back 63p FV fees but am out
50p on listing and gallery fees.

I hope I dont get any more like this

missjennipenni

rosekitten wrote: »

thanks everyone

I have just done a mutual
refund I get back 63p FV fees but am out
50p on listing and gallery fees.

I hope I dont get any more like this

I wouldnt have let the buyer get away with it. They are now free to do it agian & again, with sellesr being none teh wiser that they have a history of it.

frivolous_fay

When they stop us leaving poor feedback for buyers, NPB strikes will be the only thing that protects us from cruddy buyers.

soolin

rosekitten wrote: »

thanks everyone

I have just done a mutual
refund I get back 63p FV fees but am out
50p on listing and gallery fees.

I hope I dont get any more like this

That's a risky option. If the buyer is dim enough to buy something they don't want are you really happy for them to tick the right box to get your FVFs back for you? If they choose any other option other than 'they don't want to proceed' then you will lose all your fees and the buyer has also walked away without a blemish on their account.

Always always do the full NPB