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recorded delivery

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  • greenwich
    greenwich Posts: 8,044 Forumite
    1,000 Posts Combo Breaker
    To get back to the original post, I don't see how they can refuse you compensation. You have a contract with them. They can say that insurance only covers you if you had a valid postcode, but that only counts if they told you that AT THE TIME you gave them the parcel.

    There is a very famous law case that comes to mind. Woman checked in to a hotel and left her fur coat in the room. It got stolen. Hotel denied liability because it said that there is a notice in every room that says the hotel is only liable for stolen items if they were left in the safe at reception. She sued them and won. Reason: the contract was made when she checked in. The hotel can't rely on a disclaimer of liability that it didn't tell her about until later.

    Obviously I am not saying it's worth suing them for this. As I recall, the compensation is quite limited anyway for recorded delivery. Maybe that's what they're counting on.
    Eh?? I give up!! Towel is getting thrown in here! :D
  • i think RM do everything they can to get out of paying compensation. i too tried to claim when a ticket i sent got lost. this was their reply.

    "unfortunately, i cannot pay your claim as items of a negotiable value like money tickets & vouchers sent by the service you used are not covered by compensation. i enclose information on our special delivery service, which we recommend you use when sending valuable or urgent items in the future.

    i will be replying to them as when i sent the item, i said it was a ticket they asked the value as it was only coverd up to £30. & they never told me that it wasnt covered.
  • world4
    world4 Posts: 25 Forumite
    My girlfreind works in post office and since May all offices should check the postcode is on the R Mail system before they accept any Recorded/Special item.
    It might be worth apporaching the office who accepted the item as they obviously were not fllowing procedures correctly.

    Good Luck
    I am a NewNet Newbie 8MB £12.99 per month for broadband...no complaints so far!
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