Virgin Media

muddypaws2807

Whilst I had no end of problems with BT I refused to have a phone line in the house. I only needed TV and Broadband, so called Virgin Media. In 2 weeks time I had multi channel TV and also high speed broadband. They booked me in that day I called, they then called me a week later to ask if everything was ok, then the day before the install, they called to advise when the engineer would be visiting. Engineer arrived on time, he was about 1hr, installed my cable, helped me with broadband and it was so painless it was amazing. Well done Virgin

Pew_Pew_Pew_Lasers!

Give it time. You'll change your tune, trust me.

V_tricky

I found have found the same with Virgin Media.

We've had a problem - our cable phone stopped working so I called them off my mobile, and almost before I'd uttered a word they offered to call me back! I said okay (thinking yeah right) but before I'd had time to put my phone back down, they rang back, promised someone would be out to sort it the next day.

Again, used to abysmal service I didn't expect them to actually arrive, but they did, and the engineer even kicked off his muddy shoes without me asking before walking across my beige carpet - top marks!

He'd already fixed the fault at the cable box outside, so was only coming in to check it was all okay - in and out in 2 mins flat, problem solved.

Excellent!

Have been with them for 18mths, and doubt I'd change back to BT



Edited to add: I was so impressed with all aspects of the way they dealt with this one off fault, that I emailed them to say thanks - and received a nice thankyou for your feedback in response. BT on the other hand had nearly 6mths of me emailing them with complaints, until a kind person in Glasgow I think finally resolved our problem

continualdiamond

Consider yourselves very very lucky, both of you.

I've been with Virgin Media for a few years, was with them when they were NTL.

It took NTL 4 installations dates to actually turn up, the 3 times they didn't i was having to take time off work to come home and wait for no one to turn up.

Then a year ago i moved house, at my old house they cut my services off 3 weeks early before i moved, so i was without all 3 services, great having no phone. Then when they put the services into my new house, they reconnected my old house and not my new one.

Just recently have had no end of trouble. For 3 mths in a row i was billed for more than one internet connection, every mth i rang them told it had been sorted, but yet it continued.

Then this mth, my internet connection jumped from M to XL, they had the cheek to tell me either myself or OH requested the upgrade, neither of us had, its something we'd talk about 1st.

I really hope you get better service than us. Come March the 1st when were out of our V+ 12mth contract, where cancelling and switching to Sky.

Diamond78

I wish I had a good service from VM, unfortuantly mine has been hell. I am cancelling my service with them now.

If you ever do have any problems with VM, please make sure you take the name and time of the person you spoke to and write it down. Always ask for confirmation of what they have told you in writting to,all the best and hope you carry on recieving a good service.

swiss_miss61

my son was with virgin media until he moved and only once complained when he paid late and had all these different late payment fees.
now my son has moved and i have now got virgin media myself (phone opnly at the moment) and we got free tv with it which was installed upstairs in the bedroom - not very friendly guy that came out but so far so good!!!!

dawnydee73

I'm another that have had good service from virgin, I recently rang them because I had locked myself out of my email account, all my own fault, they offered to ring me back and refund the cost of the call, I got a call back within a minute and they got me back into my emails