Faulty Settee - CSL - Return?

lamaar75

To cut a long story short, I purchased a settee off CSL last May. It was due last August, turned up damaged so i refused it and asked for my deposit back. They refused and said I had to have another one and sent me a 'loan sofa'. Three months later the second lot arrived, damaged, and not only that, they damaged my house. I refused and and again said I wanted a refund of my deposit. Again they refused.
I have wrote to them and they have basically said I have to have the repaired sofa and they will give me £200 for the damaged door. I refused as I don't want a damaged sofa.
I have wrote to them under the Sale of Goods act but they have gone quiete.

What should I do, they have over £200 of my money from the deposit and they refuse to fix the damage. I have had a quote for nearly £300 for the work. Can I take them to court?

Any help please

Thomas_Crown

I would report them to Trading Standards at your local council. With some local authorities you would have to contact the main T/S office but others have a small Consumer Help office near to the main shpping centre. There may also be a telephone ''Helpline'' direct to the small office.

The other option is look into taking them to the small claims court. Keep a record of all correspondence/phone calls etc. You do not have to accept a repaired suite when you have paid for a new one. You have been very patient up until now. I don't think that I would have been so patient!