Beware of Dell Finance

lyndsey80

fryster2006 wrote: »

Hi all,

I've had problems trying to get hold of dell finance just to change my direct debit details, eventually I found the correct number which puts you through to someone in Ireland:

0870 907 4173

Hope this helps someone

This is now an automated line! Can anyone tell me the number to actually speak to someone? I need to change my direct debit details and in their terms they charge £15 for a failed DD. It's only for £6.65!!!

lucybrook

Hi
I too have been caught by the "buy now pay in 6 months" and after trying to settle the payment today 6 months since purchase was told that interest had been accruing throughout the 6 months and obviously the sum was considerably more
I feel this is definitely a mis sold situation and the FOS should be the body to contact which is what I shall be doing and will post any feedback. If any one has had a result throught the FOS I would very much like to hear. The Dell Finance tel.no is 0870 907 4000 for anyone who needs to get intouch with the same prob.

fozmcfc

lucybrook wrote: »

Hi
I too have been caught by the "buy now pay in 6 months" and after trying to settle the payment today 6 months since purchase was told that interest had been accruing throughout the 6 months and obviously the sum was considerably more
I feel this is definitely a mis sold situation and the FOS should be the body to contact which is what I shall be doing and will post any feedback. If any one has had a result throught the FOS I would very much like to hear. The Dell Finance tel.no is 0870 907 4000 for anyone who needs to get intouch with the same prob.

As far as I see it, with their current buy now pay later, providing you pay within the time, you pay the price of the product + £10 settlement figure and a £49 admin fee for taking it on the BNPL.

Are you sure you haven't gone even a day over the 6 months. Common problems include, the 6 months starting, when the credit was applied for and not the day the agreement is signed.

Also with say some companies, as I and others have found out, you must tell them before the expiry date, sometime by a specfic method, to ensure payment is taking for the BNPL. If not the interest is back dated and added on.

midblossom

Thanks for all the help on this forum. The last phone number quoted was a dead end for me - it wouldn't ring at all. Perhaps because i'm trying to call at night. I did get through to the automated system to say that i still have 11 days to settle but obviously need to get on to it. Any thoughts, should i just send a cheque recorded delivery to financial services?

Ragnos

Maybe a bit late but I have 0871 6646500 for the finance which is in Ire if anyone still needs it