Comet Help Refund

kr15snw

They have to check there is a genuine fault before they can refund / repair. Sometimes the mnufacturer will not allow the retailers to do this (alot of PC companies do this), as they insist their own staff look at them to check the problem. Or they offer a help line.

Once the manucaturer has agreed there is a fault, then you can ask for your refund (I believe, but others will know this better than me).

BUT, you must let them confirm the fault and this may include sending it away. Otherwise how do they know your not just making it up?

Blacksheep1979

poet123 wrote: »

You are not obliged to accept a repair.....but you will have to wait for a replacement to be delivered unless they can ofer you the same one"off the shelf". I had to wait 7/10 days till a new one arrived but I had the leverage of telling them that unless they offered a replacement I would immediately cancel the transaction.

yes you are obliged to accept a repair, if you are outside what would be considered an acceptance period the choice of refund/repair/replacement is at the retailers discretion.

maninthestreet

Blacksheep1979 wrote: »

yes you are obliged to accept a repair, if you are outside what would be considered an acceptance period the choice of refund/repair/replacement is at the retailers discretion.

Given that the PC is less than 7 days old, and the buyer has complained to the retailer a few days ago, he/she can't be deemed to have accepted the goods.

kkpolobear

maninthestreet wrote: »

Given that the PC is less than 7 days old, and the buyer has complained to the retailer a few days ago, he/she can't be deemed to have accepted the goods.

as its under 28 days old you can have a new one or a refund
but knowing comet they will say the act does not apply to them which it does but you may have a fight on your hands

Blacksheep1979

erm the sog act doesn't say anything about 28 days...

kkpolobear

thats how i do it if any thing is faulty in the first 28days i always do the act if the shop will not do it
it could well be longer but i say 28 days its the time

Blacksheep1979

well you're wrong it's a 'reasonable period of time'

kkpolobear

its always work for me anyway 7 days are not a 'reasonable period of time'

Blacksheep1979

7 days is more than reasonable to check wether something is working

kkpolobear

do you happen to work for them