Xbox live customer support. What a nightmare!

Phoenixx73

A couple days ago, I called up Xbox live because my account had been suspended (due to me not putting credit on it for 3 months). This wasn't the problem, I had my debit card to hand with plenty of funds available for what i wanted to do so all was good.

What wasn't so good was the (I am assuming Indian guy) I ended up connected to. Now don't read the rest of this post and think I am racist because that is definitly NOT the case but man this guy was a complete idiot. What should have been a 5-10 minute conversation turned into 45 minutes of me explaining such things as what a debit card was, what it did how there was cash in my account that i wished to use to renew my subscription etc. Now I had rung them 3 days previously and the lady i spoke to was articulate intelligent and had a reasonable grasp of english (just as you would expect from a big company like Microsoft) but this guy was a polar opposite. About the only thing he didn't do was to directly shout at me over the phone. Now I can find my way around a computer pretty well but the attitude I got from this guy was that his belief was that I had managed to turn my X box on by some strange fluke. Being spoken down to is not something I enjoy btu of course you have to hold your temper don't you? I had enough of that and asked to speak to his supervisor who was then put on the line (altho I could hear the operator muttering something) he looked up my call history and found the work I had done with the nice lady earlier in the week and the whole thing was sorted out in 5 mins.

I was so drained after that that I completely forgot to complain about the attitude of the original operator. (by the way I am 35, that last line made me sound in my 80's lol)

C_Ronaldo

Id ask to speak to someone who understood english more

76Bramble

I've had same problem with Orange call centre this week. What a joke, I had to tell them I was going to cancel my contract before they transferred my call to someone in UK...

kr15snw

I thought orange were all based in the UK?

If I remember correctly there call centres are Plymouth (I know this for sure), Cardiff, Birmingham and Liverpool.

This doesnt stop the 'Im sorry I cant understand you' problem though....

76Bramble

No, I have my broadband with Orange and it was off for over a week!!!
Every time I rang, I got put straight through to India. It was so time consuming and frustrating... They read from a script, (they do understand MAC though).:rolleyes:
I eventually got a call back from UK (I had fixed it by then) and he told me the only way I could get through to UK call centre was to listen to options and key number for (moving house)
I know they def have call centre in North Tyneside and one in Middlesbrough.

uktyler

Microsoft have used call centres based overseas for years. I have no problem with companies that do this, however Microsoft seem to employ people who don't speak english.

Last year I had to reinstall XP on my computer, but the code from the COA was not recognised, the problem was I used a different installation disc to the one supplied with my computer.

I got an on screen message to call Microsoft, and spent almost two hours on the phone to someone who could not even grasp the problem I had. I redialed and had the same thing happen again.

I finally called Microsoft in America, and had it sorted in less than 5 minutes.

Write an email of complaint to Microsoft, they are pretty good with customer service complaints, I had a call from someone who actually listened to my issues, then went away to listen to copies of the calls.

He also sent me the latest version of Office for free.

Phoenixx73

Normally I don't have any problems at all from any of the Microsoft numbers i find need to call, In my experience this has been a one off I just found the whole thing draining and frustrating.

Stephen_Webber

kr15snw wrote: »

I thought orange were all based in the UK?

If I remember correctly there call centres are Plymouth (I know this for sure), Cardiff, Birmingham and Liverpool..

Off topic:

Orange call centres are in Plymouth (mainly PAYG, plus Premier Customers), Peterlee and Darlington, with a small one in Bristol (mainly used for pilots). They also have a call centre in India, although I'm not sure what type of call it takes (used to be PAYG only, I think that has changed).


Cheers,
Stephen