Fraudulent charges on Egg card - has anyone had a same problem??

cappy1501

Hi there,

I've just reviewed my Egg statements online and I know, very stupidly, as I haven't done that in a while (forgot my passwords....and just found notes on what they are so tried them....) I have found many transactions ranging from couple of pounds up to £60 & £80 in the recent week. I'm 100% sure that I haven't done them as I haven't used this card for anything else apart from 3-4 online payments.....so have called the bank immediately but was wondering if anyone has had a similar issue and if yes, how did you manage resolve it? I'm feeling incredibly stupid now for not checking my balance weekly but as there was such a small amount on the card and I had a direct debit set up to pay it off it never occured to me to check it.....Now it seemes I've been paying for someone else's 'whatever' and that someone else was getting worse and worse as the charges has increased horrendously....

Some of the charges appear as:

WCSN.COM 866-446-8254
PAYPAL *MYEURO 35314369001 LU
PAYPAL *BWINCOMINTE 35314369001 GB
WCSN.COM 866-446-8254 NY
PAYPAL *CHANNGAIFUN 35314369001 GB
PAYPAL *JBDAVIS02 35314369001 GB

...and variations on these....

Am grateful for any comments (please don't slate me....am feeling awful already).

Many thanks.

M

CannyJock

You can put a 001 infront of those reference numbers, ie 001 866-446-8254.

Looks like a US number - maybe best to phone it from work, and from someone else's extension. Remember the 5 hour time difference.

Egg will ask you to make efforts to contact them yourself, then they'll be able to step in. If you want them to intervene you need to make it clear that all efforts to contact them have been tried with no result, and that you're basically reporting it as credit card fraud.

I had something similiar on a much smaller scale, ended up speaking to Egg and cancelling the card and getting a new one with a new account sent to me, was only a couple of $ so I didn't make too much effort to chase a refund (just incase I subbed to something when drunk that I didn't remember!).

nezzo

i just got the same problem with my 3V card... the transaction number is the exact same (PAYPAL 35314369001 GB) only with the paypal variation.... whoever it is only took $1 though, but i dont have much left on it anyway....

Eydon

Egg are normally very good (or at least the have been with me in the past). They've even helped me out when they were under no obligation to. I must say that I'm surprised they haven't contacted you. I recently stopped using my Egg Money card for three months (was getting my 4% cashback on Capital One) and as soon as I started using it again I got a call from Egg to verify the transactions.

Give them a call (if you haven't done so) and ask them what they advise. There is a time limit on them being able to help (or so they told me) so the sooner you contact them the better.

And if you haven't supplied them with your mobile number, do so. I don't get any marketing calls from them, but it means they can contact you as soon as they spot something unusual on your account.

edmacias

These 1.5 or 1 charges from PayPal are charges that you have incurred because you were asked to validate the credit card you have registered in PayPal. PayPal will refund the charge once you log into your PayPal account and in the credit card section enter the "validation code" (these are the 4 digits marked on the PayPal charge) . This is the process PayPal uses to confirm that the credit card you have registered is valid.

Hope this helps
Cheers ,
Ed

expensive1984

Hi i have just looked at my bank statement and i have hametaz 35314369001 which is the same format as yours - i am not sure what to do about is - do i ring paypal?? i had a bit go missing out of my account!! x

benf90

expensive1984 wrote: »

Hi i have just looked at my bank statement and i have hametaz 35314369001 which is the same format as yours - i am not sure what to do about is - do i ring paypal?? i had a bit go missing out of my account!! x

Contact your bank first to make them aware. It was a credit/debit card then that will be cancelled and they'll send a new one to you and they will send details of the transactions to their fraud dept. If it was taken by Direct Debit then they will most likely refund you under the DD guarantee.

Then, if you have an account with paypal log in to see if the transactions show in your paypal account. If they don't then your card details may have been registered under a different log in.

If they do show on your paypal account advise Paypal that they are fraudulent, then change your password.

If they're not showing on your account (ie, registered under a different log in) then feel free to contact Paypal if you want to but I'm not sure if they could tell you anything or do anything for you straight away. Your bank's fraud dept will most likely be in touch with them anyway so you could leave it to them.

Ben_Catt

Apologies for bumping this thread but I found a charge for $1 with a transaction number of 35314369001 LU.

The transaction appeared on my 3V card when I tried to buy something via PayPal and was for £0.50 ($1).

After a couple of weeks, the charge was refunded so I think this may be something that PayPal does in order to "qualify" the card.

It's annoying because I tend to clear my 3V cards when they are down to about £3 by paying myself via PayPal - but the transactions fail because PayPal insists on taking this charge whenever I try to pay...

My advice would be to wait a couple of weeks and you will probably see the "35314369001 LU" charge refunded.

rebecca_morrison

Hi,

I have just had the following on my bank statement as well

VISPAYPAL *FACEBOOKIR
35314369001

They have taken £142 though!!

crumbling

I had problems a couple of years ago and egg were really efficient in dealing with it. Turns out someone had been using my card number for online poker! Egg refunded the money and from what I can remember, passed it onto their fraud people or something. I didn't have to do anything apart from answer them honestly. Good luck.

deadkenny

If there's anything you don't recognise and are sure it's nothing to do with you or someone who may have access to your card (or a repeat payment, pre-order, etc that you may have forgotten about), then just contact Egg immediately and report these transactions.

Same goes for any credit card really.

You must do it as soon as possible to ensure your card is blocked and a new one is issued, and eliminate the possibility of getting charged for any further transactions. Once reported you can't be charged for further fraud.