PC Restarts on Shut Down.

Zahc

Hi all,
As the title says, when I click the shut down icon the PC shuts down as expected then immediately restarts. I've trawled the web and tried a lot of the suggestions and have come to the conclusion that it's my Western Digital external (USB) hard drive at fault. If I turn this off, or unplug it, the PC shuts down as normal. I've now run out of talent so any ideas would be appreciated.
I have a feeling that a recent partitioning of my internal HDD may have something to do with this.

Cheers
Zahc

HoofeHearted

The reason that the PC restarts is because during the shutdown procedure, a severe fault occurs, resulting in a BSOD (Blue Screen Of Death). Because you PC is configured to 'Automatically Restart' on 'System Failure', you do not see the BSOD with the error codes and it restarts.

SO the first thing to do is to disable auto-restart.

Right click 'My Computer' and select 'Properties'
On the 'Advanced' tab, click 'Settings' in the 'Startup and Recovery' section.
Un-tick 'Automatically Restart' in the 'System Failure' section.
Click 'OK' and 'OK' again.

Next time you shutdown, you will see the BSOD and be able to note down the error message. If you then post this info. on the forum, you should get further assistance with your actual problem.

Zahc

Thanks Hoofehearted, done that to no avail. It has got something to do with my external hard drive as when it's turned off or unplugged the problem goes away.
I have uninstalled it and reinstalled it, again to no avail.

Zahc

Zahc

aardvarkuk wrote: »

Did you make sure the jumpers on the drive inside the caddy are set correctly as laid out by the manual?

It's a sealed unit and I've not had problems before. I have a feeling it's either a driver or registry issue to do with my recent partitioning. Like I said, I've run out of talent/ability!

Zahc

Zahc

That's an interesting idea, I may give that a go. Thanks, I'll get back to you.......

Zahc

Ok, did that; no joy. I know it's not life and death, it's just bugging me now.