HSBC - I just want to speak to someone in my branch!

bridiej

Sorry, got to let off steam!

I want to make an appointment to speak to someone in my local branch, so dial the number, lines are busy and they have no direct number to give me so ring back in half an hour!

First off she tried to help me over the phone but blatantly didnt listen to what I was saying and kept interupting.

And when I said could she try the branch in Hythe she kept saying "Hythe in Hampshire?" even though I kept saying "No, Hythe in Kent!"

Their customer service is a joke!

MonkeyGirl

Try this. It may help. Not sure if its the number you tried though.

Hythe, Kent 47 High Street
Hythe
Kent
CT21 5AF

Tel: 08457 404 404
Fax: 01303 713 699
Open: 0900 (1000 Counter opens) - 1700 (1500 Counter closes)

bridiej

Unfortunately that number takes you right through.................... to Bombay!

Rang them back earlier and they said the branch were going to phone me back - nothing as yet!

Think I'll go in tomorrow and close my account and just give the new business I was going to give them to someone else.....

MonkeyGirl

:eek: Sorry your having so much hassle. I hope you get it sorted soon.

bridiej

Thanks, it will be sorted one way or another! LOL!

BenL

Will they let you close your account in the branch??

The salespeople (not customer service advisers) will probably tell you to write in to Head Office.

If you do attempt make sure you take all chequebooks and cards with you for them to destroy.

Ben

bridiej

Woudnt surprise me Ben!!!

pricefighter

The Alternative Geographical Contact no for the HSBC is 01226 261 010.Why line there pockets by dialling there 08457 404 404 no.

oldagetraveller

I left HSBC (Midland Bank then) after having accounts with them for many years as my first and only bank, for this same reason. The call centre, still UK based, refused point blank to put me through to or give direct access number for my branch. I'd had a letter from my branch asking me to contact them and even quoted this to the call centre moron.
As soon as I started to make the transfer/closure moves of course my branch supplied their direct number when given my reason - but too late. There were other issues prompting me to go elsewhere also.