Helpppppp!!!!!!! Java,messenger,etc wont work!

bigmomma051204

Hi - i have a relatively new laptop (purchased oct 2007) with Vista.....It was all ok until about a month after i got it and suddenly i kept getting a error msg (for example on youtube if wanting to view a video) sayin "install latest version of flash player (i have uninstalled and reinstalled etc flash - already tried that one lol!) or allow java script in settings"....i have done all this and it still not working. At the same time, msn messenger Stopped working - is this somehow connected????? I uninstalled messenger and now it wont even let me install it!!!! HELP me lol.....i am totally confused and breaking my money saving instincts i rang the pc world hotline (grrrr) and they just told me i have to let them restore factory settings etc which will be a right bloomin' hassle as i am not very computer literate and i cant work out how to back stuff up etc!!!!!!!! any one have any ideas on why all this may have happened? my first instinct was that i had downloaded sommat with a virus but the only things i downloaded before it all went wrong was a few videos from youtube.......

aardvarkuk

Ok have a go at using the flash uninstaller first then restarting the PC then installing flash again.

Flash Uninstaller http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157 You must restart PC

Fresh copy of flash http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

Do this first

bigmomma051204

hi - have just done thi but it still not showing flash movie (which is supposed to show when u have downloaded it - grrrrrrrrrrrrrr

aardvarkuk

Try opening internet explorer-tools-internet options-advanced-restore advanced settings-ok, close browser then reopen browser.