Need advice re: QVC & northern nights featherbed.

the_devil_made_me_do_it

Approx 4 years ago I purchased a northern nights baffle box featherbed. I bought it on the grounds that it was good for people with allergies and could be dry cleaned.

I decieded to take it to the dry cleaners; who sent it away. When it came back, they said it couldn't be cleaned due to a number of reason most relating to the baffle box construction and the fact it was feathers

I conntacted QVC last week and aired my concerns. They said they would get someone to contact me regarding this.

They telephoned me today and tried to convince me that it could be washed and dried at a normal launderette. I told them I wasn't convinced by this and believed that the reasons the dry cleaners gave for not cleaning this item, were valid and seemed realistic. QVC just stuck to the idea that it could be wet cleaned and then dried in the tumble drier.

I have since looked on the QVC website at the baffle box construction featherbeds & it clearly states dry clean.

What can I do about this?

Gingernutmeg

Have you tried contacting Northern Nights directly? They might be able to give you more accurate advice, and then you can take it from there.

the_devil_made_me_do_it

Gingernutmeg wrote: »

Have you tried contacting Northern Nights directly? They might be able to give you more accurate advice, and then you can take it from there.

Can';t find a number for them. Asked QVC, who wouldn't tell me.

Gingernutmeg

According to this, Northern Nights Bedding is made by Pacific Coast Feather. Seems that they're based in the States, but you could email ...

the_devil_made_me_do_it

Thanks have sent them an email.

On their website they offer a 10 year warrenty, I bet QVC don't offer that on the featherbeds they sell.

the_devil_made_me_do_it

Still waiting on QVC to re-contact me re this matter. Any further advice would be appreciated.

kitekat

the_devil_made_me_do_it wrote: »

Still waiting on QVC to re-contact me re this matter. Any further advice would be appreciated.

Heres the C.E.O.contact email www.stevehoffman@qvcuk.com.HTH.

kitekat

That should read www.stevehoffman@qvcuk.com

the_devil_made_me_do_it

kitekat wrote: »

Heres the C.E.O.contact email www.stevehoffman@qvcuk.com.HTH.

Soory for looking stupid, but who is he?

eyelinerprincess

The head of QVC