kaspersky cant delete

catford

thanks for that-got to be worth a try.I'm running win2000. does that make a difference?

N9eav

Have you tried calling kaspersky UK for help. I did the other week and they helped me over the phone while I was online.
(0) 870 011 3464

T4i

catford wrote:

I'm running win2000. does that make a difference?

No, that doesnt make a difference. Win2000/XP is alot easier to recover than 98/ME.

catford

Still no luck deleting these files! soon as i get to deleting i get same message--you have no access rights,access denied,write protected. at least kaspersky has got them into the back up! The fix is going to be removing the write protection,but by default,window file protection is always enabled unless installing certain things-win service packs,hotfix,op system upgrades.

T4i

You turned off system restore?

T4i

Did you try it in safe mode?

Did you try end the explorer process 1st and using cmd/command?

If you did this might work.

If the Process Cannot be Deleted

If you can not shut down the process that is locking the file you want to delete, here is a method of deleting the file before the process gets a chance to lock it. As I have no idea what process and what file you are trying to delete, you may follow these directions at your own risk.

For the purpose of this tutorial, I will assume that the file you want to delete is "toolbar.dll" and it is located at "C:\Program Files\Toolbar". In other words, I will show you how to delete "C:\Program Files\Toolbar\toolbar.dll".

* Create a new text file on your "Desktop" (right-click "Desktop", "New", "Text Document")
* Rename "New Text Document.txt" to "delete.bat"

The extension ".bat" determines batch files. A batch file is a list of DOS commands that are executed when the batch file is executed.

* Edit the batch file (right-click "delete.bat", "Edit")
* Insert these lines (make sure to include the quotes):

del "C:\Program Files\Toolbar\toolbar.dll"
pause

The "del" command is the deletion command. The "pause" command pauses so that you can see what happens before the batch file window closes. The quotations are used as "Program Files" contains a space that will be misinterpreted as two separate words without the quotations. You may use any DOS commands in this batch file. You can see the commands I have chosen are to delete "C:\Program Files\Toolbar\toolbar.dll". Pay attention to what you try to do. "rd" cannot remove directories that are not empty, for example.

*
The icon of the file should change to reflect that the extension has been changed from ".txt" to ".bat".
*
Execute the batch file now (double click it)

Check to see if "C:\Program Files\Toolbar\toolbar.dll" is deleted. It should still exist as the process should still be locked. If the file is deleted, then you could have deleted it without using a batch file. To be explicit, a batch file does not posses special powers to delete files that you do not have yourself. A batch file can be executed at a time when the file-locking process is not running. This is the purpose of using a batch file.

Why execute the batch file now, when it doesn't work? Executing the batch file now lets you see what the batch file looks like when it runs, so it does not confuse you in the future.

As it says, press any key to continue. The batch file will then stop running and close down.

Now, let's run this batch file when the process is, hopefully, not running...

* Explore "Startup" ("Start Menu", "Programs", Startup", right-click on Startup, Explore.)

A Windows Explorer window should open up that is exploring "C:\Documents and Settings\USERNAME\Start Menu\Programs\Startup".

* Copy "delete.bat", the file itself (right-click "delete.bat", "Copy")
* Paste "delete.bat", the file itself, into "Startup" (right-click in the "Startup" directory where the files go, "Paste".)

You should see "delete.bat" existing in your "Startup" directory. Now your batch file will run "on startup", when your computer 'starts up' from being shut off or rebooted. Hopefully it will run before the process that locks the file runs.

* Reboot your computer and go see if the file gets deleted.

This is when you can tell if it worked or not.

* "C:\Program Files\Toolbar\toolbar.dll", or whatever file you choose to delete, should be deleted.

Please post in our forums to let me know if this works (for you).

* Delete "delete.bat" out of "Startup".
* Done!

---

Taken from http://www.xonatech.com/Articles/DeleteUndeletableFiles.html

Browntoa

if no luck that way then a program called killbox will do it

http://www.bleepingcomputer.com/files/spyware/KillBox.zip

Download this file, extract it, and run the killbox.exe file. When it loads type the full path to the file you would like to delete in the field and press the Delete File button (looks like a red circle with a white X). It will prompt you to reboot, allow it to do so, and hopefully your file will now be deleted.

catford

thanks T4i/browntoa--couldnt access site till now---must have upset the virus's.i will try your suggestions tomorrow and keep you posted!!

N9eav

Wow, most of tis stuff is way over my head. I thought anit-visus programs just did it all..... Obviously not! Best of luck. I think I will get a MAC next time!