advice easyjet cancelled my flight

loates123

Dear Customer

Flight cancellation and Notification of Rights under EC Regulation No 261/2004

We regret to advise you that due to unforeseen circumstances we have had to cancel the flight or flights.

this is the outgoing flight incoming is still ok

i was due to fly to prague on weds 13th feb for 2 days to watch the football( uefa cup)

now they have cancelled the flights i can either get a refund or get a diffrent flight free of charge.

had a look and the only one i can get goes a day before on the tuesday

i would cancel but i have a football ticket for the game, booked hotel already for the weds and thursday etc

so if i was to fly the tuesday

would easyjet help me with

losing a days holiday at work
i have no hotel booked for the tuesday night
meals?
extra days charge that i would have to pay for airport parking
as i cant really afford to go for a extra day.

spurs_nut

Don't I know you from FTL?

blue_haddock

loates123 wrote: »

would easyjet help me with

losing a days holiday at work
i have no hotel booked for the tuesday night
meals?
extra days charge that i would have to pay for airport parking
as i cant really afford to go for a extra day.

The short answer is no.

spurs_nut

2. If your flight is cancelled as a result of extraordinary circumstances
If your flight is cancelled as a result of extraordinary circumstances which could not have been avoided even though we took all reasonable steps , including but not limited to:

• Air Traffic Control
• Weather
• Civil unrest
• Terrorist alerts and Security alerts
• Strike Action
• Unexpected flight safety shortcomings

easyJet will not compensate you further other than providing you with one of the following options (“Re-routing and Reimbursement Options”):
You will be offered:
1. Re-routing to your final destination at the earliest opportunity; or
2. Re-routing to your final destination at later date at your convenience and subject to availability; or
3. A refund of the fare paid for the journey not made. Additionally, where relevant, we will offer a return flight to the first point of departure at the earliest available time.
In addition, you will be offered free of charge two telephone calls, or telex or fax messages or emails.
Where you choose to be re-routed at the earliest opportunity:
1. You will be provided with meals and refreshments (or vouchers) in a reasonable relation to your waiting time; and
2. If an overnight stay is required because the reasonably expected time of departure is at least the day after the time of departure previously announced, easyJet shall offer you hotel accommodation and transport between the airport and the hotel (within reason).
3. If your flight is cancelled other than as a result of extraordinary circumstances which could not have been avoided even if all reasonable steps had been taken
You will be entitled to the above. In addition, you may be entitled to compensation in the sum of €250 if your flight is 1500km or less and €400 if your flight is over 1500km (“Compensation”). Please note that if you are offered re-routing under options 1 or 2 above, this sum will be reduced by 50% where your arrival time does not exceed the scheduled arrival time of your booked flight by 2 hours (flights of less than 1500kms) and 3 hours (flights of more than 1500km).
You will not be entitled to Compensation in the following circumstances:
a) If you are informed of the cancellation at least 2 weeks before the scheduled time of departure; or
b) If you are informed of the cancellation between 2 weeks and 7 days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than 2 hours before the scheduled time of departure and to reach your final destination less than 4 hours after the scheduled time of arrival; or
c) If you are informed of the cancellation less than 7 days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than 1 hour before the scheduled time of departure and to reach your final destination less than 2 hours after the scheduled time of arrival.

dmg24

spurs_nut,

You have highlighted the wrong part of the information. The compensation only applies if the flight is cancelled at very short notice.

The relevant part is actually as follows:

You will not be entitled to Compensation in the following circumstances:
a) If you are informed of the cancellation at least 2 weeks before the scheduled time of departure; or

Edit: Thought you were implying that they would get compensation, now am sure - sorry if you weren't! x