Right for a Refund on Faulty Items

mrpotatohead

Hi guys,

Ok I've read a few threads and the info on the main site about the Sale of Goods Act 1979, but need some clarification ideally!

I bought a mock leather jacket from Topman in late October 2007 for £60, and have worn it quite regularly - although not daily, around two-three times a week. I haven't done anything out of the ordinary in it, and have not, to my knowledge worn it during any occassion in which it would have caught against something or been in contact with some form of friction.

I work on the Customer Services at M&S - so I should know this really - and I do have a good knowledge of what a genuine fault is and what isn't... and the jacket I noticed the other day has developed some kind of flaw near to the sleeve, in which the material has become worn away quite easily and the filling inside the coat is now visible.

However, I no longer have the reciept or proof of purchase - where do I stand on getting a refund with this?

Is the retailer legally able to refuse a refund? Considering all previous clothes I have bought from Topman have great durability for years, I'll be gutted if I can't get my money back for this to get another jacket.

Thanks guys,


- Joe

chuckley

if u bought it on a card ud be able to get a refund if not, i doubt ud be able to get one. maybe complaining to HO about it could get u some kind of reward, ie, vouchers.

hollydays

Legally you need proof of purchase of some kind.Agree with above post that its unlikely otherwise-but you could ask if they would be prepared to give gift vouchers or a credit note-retailers hate giving out straight cash.Make sure you speak to a Manager-also if these came down in the sale you will only get sale price.

pinkshoes

IF it's a fault, they'll offer you a replacement. You shouldn't get a refund for something that's faulty if it's the first time you've returned it. If they can't replace it, then perhaps they'll offer something similar.

You'll need proof of purchase though, because otherwise you can't prove it's only a few months old. Bank statement if you paid by card?

I hate TopShop as I find they tend to focus on fashion rather than quality, so it's pretty much what I'd expect of a top shop item.