argos help!

fkelanne

hi all, i got a pushchair from argos in july, by the aug the wheel have started to squicking, i tryed everythink to stop it but it wuldnt. so i got the receit out and took it back. they changed it straight away no probs. I just go the same pushchair as i didnt think it would happen again but it has! i dont want the same pushchair incase it happens again and there isnt any i others i like in there cat. But they say they can only give my a voucher with the full amout i payed for it. can i insist they give me the money? so i can go and get 1 from a differant shop?

fkelanne

i think iv put this in the wrong bit

McAzrael

Sale of Goods Act 1979 (and ammendments) requires that the goods be of reasonable quality. If the goods are not, then you are entitled to reject the goods, within a reasonable time, the contract is cancelled and you are to be refunded.

I could not tell you if there have been any cases which have established what constitutes reasonable durability in the case of a pushchair, nor whether a squeeky wheel constitutes unreasonable quality. In both cases the price of the goods will be considered.

Consumer Direct might know - https://www.consumerdirect.co.uk

My gut instinct is that it is worth another try with Argos, explaining that you are rejecting the pushchair on the grounds above. Then you have to decide whether or not the amount of money involved warrants a full on fight with them. If I accepted the offer of a voucher, I would want to make sure that it had a long (or no) expiry date on it. At least with Argos there is a good chance that they will have something you need in the future.