Has anybody had dealings with Indesit?

Bottle_of_water

An Indesit engineer came to my home to fix my washing machine, which he did, but ruined my tiled floor. I am in dispute with Indesit who started off with an offer of compensation at £20. They are now offering £200, but I want to hold out for more. Does anyone know what their internal process is when granting compensation - and is there anyone influential that I should be targeting with my enquiry? I feel I am getting stuck at customer service level.

OddjobKIA

personaly id take the £200

you might get more but it could Take a long time to come aslo you could end up spending more out and lossing out Be happy with the bird in the hand rather than the 2 in the bush

dreaddan

Have you found out how mutch it's goint to cost to replace or fix the floor?
If not get several quotes and use them to go back to them.

onejontwo

I've always found that in duspute cases it's always to quote a reasonable acceptable figure that you would be willing to accept, bearing in mind the cost of materials and labour for the new floor (but also remembering that you will gain a brand new floor), rather than have them throw figures at you.
In previous cases I have worked the cost out to the nearest penny and found that if the figure is reasonable they usually accept.
Good luck!:beer:

Bottle_of_water

yes, I had 2 quotes, one at £622, one at £1,200. I think that £200 is a rubbish offer given that it is less than a third of the cheaper quote

Pennylane

HOW did he ruin £1200 worth of tiles? Is it necessary to replace all the tiles?

onejontwo

As Pennylane pointed out , it is possible to replace only the damaged tiles for a fraction of the cost...............now if you accept £200 and replace only the broken tiles I suspect you'll be quids in!!