Sky

disney2007_2

:mad: :mad: I have been a loyal customer of sky for 4 years no problems until recenlty. I restarted sky for 2 months for over christmas, I was told the cost would only be £34.00 for my package.

Then January come along and they took out £70.00, without telling me. I had no letters from them or phone calls. I e-mailed to them and found out it was for outstanding movies we had watched back in August last year. I cancelled my contract in September last year the restarted it in November for 2 months so why has it taken them so long to get in contact!!!!!!!!!!!!!! I cant get any answers, or someone to say sorry for all the expense. So it is cancelled and will stay cancelled as I dont trust them with my bank account details.

They have put me over my overdraft and I have been charged by my bank, if I had been sent letters I would have left money in. I dont call there number as its an 0870 and your on hold for ever!!!!!!!

Has anyone else had the same problem with them.....:mad: :money:

advantix

The geograhical number for Sky customer services is 01506 831781 according to www.saynoto0870.com

Don't enter any phone number when prompted (it will ask you twice for a phone number) you will then be connected to a real person!!

RadoJo

It might be that they didn't think it was worth the cost of pursuing the debt initially, but once you reconnected they saw an easy way to recoup the nmoney. Did you set up a direct debit? I believe under the terms of the Direct Debit guarantee they are supposed to let you know how much will be taken before they take it - I presume from your surprise that there was no mention of it in any communication from them, although if you manage your account online it may be that they only need to contact you that way.

It depends how far you want to take it - if you agree that you did watch the movies and owe the money, you might not want the hassle of a formal complaint, but if you have the time to spare, it might be worth contacting them to at least let them know how disappointed you are that they have gone about it in such a way. Are you sure that there was no mention of the movies on your final bill from them? Or that they didn't send you a closing statement or something similar? I only ask because a similar thing happened to my brother, but they had actually written to him, but because he was disconnecting, he assumed it was just a sales letter trying to get him to reconnect again and didn't read it properly until he was charged and then he was really embarassed as he found said letter in his file whilst he was arguing the point on the phone!