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Remote Assistance Software

I spend a lot of time fixing problems on friends and families PCs. I'm looking for some robust remote assistance software that is reliable, will easily go through firewalls, and will get bypass routers.

I've been battling with Remote Desktop for some time, and have found that it's unreliable and is difficult to set up, especially where routers are concerned.

Is there a decent free piece of software that can be easily installed by a non-techie user at their end, which will allow me to easily access their PC remotely? Ideally I don't want to have to mess around configuring routers at their end. Does anyone do this kind of support and have any specific recommendations?
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