Help with Moving & Virgin Broadband

AuntyJean

This is very complex.

I am currently on the 3 for £30 with Virgin.

My partner and I are splitting up and I am moving to a flat and taking my PC with me. He does not have one.

I rang Virgin (account is in his name but I have password and am authorised to change things), and asked to change to 2 for £20. I was told they don't do TV & Phone on 2 for £20 so to change would reduce my TV from XL to L (we have been with them 10 years) and would cost £30.50!!!!

Needless to say I said leave it as it was - 3 for £30 including broadband, even though it won't be used.

Now, I have signed up a new account with Virgin - 3 for £30 at my new flat which already has cabling/box etc so they are sending me a kit by courier and I then set it up myself in my new flat.

Here's the question.

Will I be able to transfer my old email account to my new address? (This was from the 'blueyonder' days.

I have copied the outlook.pst file onto my memory stick as exporting it only exported a small portion of the file.

Secondly, if my partner gets a pc will he immediately have access to my email account as he is staying with Virgin broadband?

I was told to ask when setting this all up but as I will be stressed out with the move etc. thought it best to ask now rather than later.

PS the move is today!

ABH_3

Yes the email address is registered to his account, so it's effectively his. You could try ringing virginmedia and asking them to move the chosen email account over to your new account.

Your ex-partner will only have access to your email if the email address remains on the account it's now with or he knows the email address and the password. He would then just enter the email address into his chosen program when he gets a new computer, along with your password and would then be able to read your email.

I would change your password on the email account through their webpage: https://autoreg.autoregister.net/cgi-bin/xtrmail , then call virginmedia and ask them to move the email address to your new account and hope it transfers ok. They may do it, they may not they may need your ex-partners permission to do so.

HTH

AuntyJean

What about if I simply delete my name from the outlook account so that only emails addressed to him go to the old blueyonder addresss and I have a new account set up in my name with my own username?

Would I still be able to transfer all my old .pst onto the new one?

ABH_3

AuntyJean wrote: »

What about if I simply delete my name from the outlook account so that only emails addressed to him go to the old blueyonder addresss and I have a new account set up in my name with my own username?

It depends upon how you've got your email accounts setup. If you have one address ie: jeanAndJohn@blueyonder.co.uk and use filters in Outlook to move the mail around the program to say different folders 'Johns Mail' 'Jeans Mail', then yes deleting the folder would mean that he wouldn't have access to your email upto that point. Especially if you removed or deleted the associated .pst file to that account.

But in the case above, you would be removing his right to access his email as well as removing his email archive.

If on the other hand you have a seperate email account jeansmail@blueyonder.co.uk and he has johnsmail@blueyonder.co.uk the going to tools\accounts in outlook and deleting the settings for jeansmail will effectively remove your username and password from that computer. If you don't change the password on the account however, he will still be able to resurect it as it's effectively his property whilst it's associated with his broadband account. Which is the reason I sugested changing the password through virginmedias servers so if he did reenter your email address and put in your old password to the account, it wouldn't download your email as the password no longer corresponds. However, should he ring up virginmedia they will tell him the password to your old account as its directly connected to his broadband account and therefore still his property.

and Yes if you abandoned your old account and setup a new one in Outlook at your new address, you would get email addressed to that new account. However, you would not get any old email from your previous account as obviously the address would be different. You would then be expected to contact each of the people that sent email to your old account that you wanted to maintain contact with and inform them of your address change.

Would I still be able to transfer all my old .pst onto the new one?

Yes.

How to manage .pst files in Outlook 2002 and in Outlook 2003
http://support.microsoft.com/kb/287070
OUTLOOK™ BACKUP and RESTORE TUTORIAL
http://www.sitedeveloper.ws/tutorials/outlook.htm

HTH

mitchg

can you not go into your virgin account and email set up create a new alias for this account when its up and running delete your current email address, and then delete all info from your existing outlooks etc and pc which may have info for this email address and then when you have your new account set up at your new address create a emal address by using the old and now defunct email address.. will not this work

ABH_3

mitchg wrote: »

can you not go into your virgin account and email set up create a new alias for this account when its up and running delete your current email address, and then delete all info from your existing outlooks etc and pc which may have info for this email address and then when you have your new account set up at your new address create a emal address by using the old and now defunct email address.. will not this work

If you mean as in wipe it from one account and then re-create it on another. It's my understanding that it will not as it enters a 'cooling off' period so is reserved for however long virginmedia determine it takes for everyone to forget the address ever existed. So possibly around 3 months or so, if it's anything like their telephone numbers.

Though there have been reports of them reissuing old email addresses (and telephone numbers) to people and then those people receiving other peoples email.

This all seems to hinge on whether the OP needs to retain contact with anyone through the account. If they don't then simply delete the account with virginmedia and it will go into the cooling off period and so nobody will be able to contact her using that address. She can then create another email address and resume contact with those people she wants to maintain contact with at a later date. But of course if the email address is important for business contacts etc, she may not wish to lose it.

HTH

mitchg

that is something like i was on about yes, shame it cant be that simple.