hp pavillion zv6000 - help please?

magoogy

im trying to sort my daughters laptop out - it has suddenly began taking forever to load and when the home page comes on it shows her wallpaper and then goes black for a couple of seconds while trying to load something and then an error message appears for something called wintouch - then, when she is surfing it is really slow.....

i have used ccleaner, spycleaner and a1spy or something to try see if i can find the problem but it continues....i have tried system restore to before it began but, no luck...so - does anyone have any ideas please?

i did try to take it back to factory settings like on my pc but, there isnt that option on her laptop.....

thanks....

bob_man_uk

do you still have the restore disks? just put that into the cd drawer turn the laptop off and turn it on again it "should" set your machine back to the state it was when you first switched it on... gotta love all that junk software eh? lol

BillScarab

bob_man_uk wrote: »

do you still have the restore disks? just put that into the cd drawer turn the laptop off and turn it on again it "should" set your machine back to the state it was when you first switched it on... gotta love all that junk software eh? lol

Just make sure you save any docs, pictures, emails, etc. you may actually want to keep before you wipe it though. :rolleyes: