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Buyer has damaged item when opening....

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Comments

  • freddysmith
    freddysmith Posts: 2,002 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Also state that you take no responsibility if customer place's head inside bag.
    Where does it end......
  • susplum
    susplum Posts: 407 Forumite
    Cutting edge fashion! ;)


    I just had a thought - if you refuse to replace the item, the buyer could be a bit vindictive and put in a claim against you, saying they didn't receive it. From reading a few stories on here, it seems a few shady people are getting away with it!

    They can't say they didn't get it ... they admitted in an email to damaging it when they tried to open it.

    Think the OP should just thank the buyer for the FB and forget about it. The seller probably forgot to take off their 'mittens on a string' beore opening!!!!! :rolleyes:
    :dance:One good turn gets most of the duvet!! :dance:
  • frivolous_fay
    frivolous_fay Posts: 13,302 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Mortgage-free Glee!
    susplum wrote: »
    They can't say they didn't get it ... they admitted in an email to damaging it when they tried to open it.

    It's not right, but it's been done.
    My TV is broken! :cry:
    Edit: refunded £515 for TV 1.5 years out of warranty - thank you Sale of Goods Act! :j
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