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script error outlook express

Can anyone help me to help my parents with a script error problem they have.
When they open outlook express a window pops up saying there is a script error do we want to run it (or somthing like that), yes or no, nothing happens whichever one u press, and the only way to get rid of it is to press ctrl/alt/delete or restart but it come back again. ive tried going into advanced settings and unc;licking script/debug etc, but it still happens.
We tried restore and this seemed to work but then it came back again.
U cant do anything on the computer once its there.

thanks
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