paid for something which is now faulty

lollyred1

i bought a tv from matalan approx 4 months ago and it is now faulty picture goes blue and screen scrambles(hope this makes sense) anyway i no longer have the box and cant find the receipt anywhere as we have just moved what are my rights? Im preety sure i paid via Credit card but could have just been on cash card. Any advise would be great. Sorry if posted in wrong place

lolarentt

First off check your credit card and bank statements to find the transaction. Either of these is considered as proof of purchase if you are planning to return it for repair etc.

missile

Do not let Matalan fob you off onto the manufacturer. It is their responsibility to repair or replace faulty goods.

carguy

Def. check your credit card statements. If you used a card like amex they offer a lot of help and refunds for faulty purchases

lollyred1

just checked my statements and i had paid with cash card in july

lolarentt

lollyred1 wrote: »

just checked my statements and i had paid with cash card in july

Take the bank statement along with the TV to Matalan to get it sorted out then.

rjm2k1

Presumably you have a matalan card, in which case they probably recorded the tv purchase against that. In addition, they should have taken your name and address to inform the TV licensing people of the purchase, yet more proof of purchase.