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Debenhams online
fabsaver
Posts: 1,347 Forumite
I placed my first ever online order with Debenhams at the weekend using discount codes from the MSE codes forum. The order seemed to go through without any problems and I received a confirmation email from Debenhams showing all of the discounts.
This morning I had a call from my credit card company querying suspected fraudulent transactions. I discovered that Debenhams have charged my credit card with an amount significantly higher than I authorised when I placed the order.:mad:
Surely they cannot do this? A shop cannot decide to charge a higher price after an order has been placed.
I could perhaps have understood it if they had contacted me to say there is a problem with the codes and given me an option to pay a higher price or cancel the order. But to just charge my credit card like that is appalling. So far they have completely ignored all of my emails.:mad:
This morning I had a call from my credit card company querying suspected fraudulent transactions. I discovered that Debenhams have charged my credit card with an amount significantly higher than I authorised when I placed the order.:mad:
Surely they cannot do this? A shop cannot decide to charge a higher price after an order has been placed.
I could perhaps have understood it if they had contacted me to say there is a problem with the codes and given me an option to pay a higher price or cancel the order. But to just charge my credit card like that is appalling. So far they have completely ignored all of my emails.:mad: 0
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