M&S Sale no refunds is it legal?

chalky_75

M and S staff usually tell you at the check out

fat_jedi

If you want 100% refund success, then your item must be faulty

All my items appear to be faulty when taking them back to shops as this negates the whole:

ME: "Can I have a refund?"
SHOP: "No"
ME: "Can I have gift vouchers or credit note then?"
SHOP: "No - sales are final unless the item is faulty"
ME: "Oh..."

Shame really...

FJ

dmg24

fat_jedi wrote: »

If you want 100% refund success, then your item must be faulty

All my items appear to be faulty when taking them back to shops as this negates the whole:

ME: "Can I have a refund?"
SHOP: "No"
ME: "Can I have gift vouchers or credit note then?"
SHOP: "No - sales are final unless the item is faulty"
ME: "Oh..."

Shame really...

FJ

MSE is not about lying.

dawnteabag

chalky_75 wrote: »

M and S staff usually tell you at the check out

Thanks.

Lady on Saturday did tell me. Gent on Friday did not so maybe I'm ok to return as I bought 2 for size as can't do the whole trying on thing with the little'un around

KathrynPenguin

When I bought on the first day of the M&S sale they said I could bring things back if they didn't fit. The fitting rooms were all closed for the day!

I bought a bra that doesn't fit but I havn't been able to take it back yet. If they don't refund I will be livid. I specifically asked as often different bra styles have different fits - this is the same size as one I'd bought a week earlier in Marks but a totaly different fit.

dmg24

KathrynPenguin wrote: »

When I bought on the first day of the M&S sale they said I could bring things back if they didn't fit. The fitting rooms were all closed for the day!

I bought a bra that doesn't fit but I havn't been able to take it back yet. If they don't refund I will be livid. I specifically asked as often different bra styles have different fits - this is the same size as one I'd bought a week earlier in Marks but a totaly different fit.

You'll be fine, it is just the stuff towards the end of the sale that is dramatically reduced x

geebeesee

M&S differentiate between "Sale" and "Clearance Sale". The Sale comes first (just after Boxing Day), when it is so busy that the changing rooms are closed. Therefore they allow you to return "Sale" items for a full refund because you couldn't try them on. The "Clearance Sale" started last weekend of all the remaining Sale items that they wished to get rid of. These items are non-returnable unless there is a "fault". They differentiated between them by either stamping the tag on the item or crossing through it with a pen. I do believe that I have also seen them put a red pen through the actual label on the item.

I hope this clears up the confusion.

kiddy_guy

Whilst not advocating the practice, if the OP wants their money back then surely they just need to pick a hem or find another fault with the item.

Sy1

kiddy guy I appreciate that you stated you don't advocate that advice, but I would certainly not recommend picking hems or creating faults with garments which don't actually exist.

Having worked on M&S Refunds & Exchanges, I know that staff working on this department are suspicious of picked hems etc as they are aware that people play these games to fraudulently claim refunds. In many cases it is quite obvious when a garment has a genuine fault or a fault has been created.

If it is not clear then M&S do send items to technologists for inspection to identify faults before issuing refunds, if they believe the customer to be fraudulent.

I don't understand why people have issues with M&S refund policies - many posters above have stated that such policies are legal and that they are clearly stated prior to purchase - people can therefore choose and make an informed decision to buy an item knowing it is non-returnable.

If an item genuinely has a fault then of course you are entitled to a refund and of course you should get one. But to create a fault is deceitful and wrong on every level.

rammy007

Sy1 wrote: »

kiddy guy I appreciate that you stated you don't advocate that advice, but I would certainly not recommend picking hems or creating faults with garments which don't actually exist.

Having worked on M&S Refunds & Exchanges, I know that staff working on this department are suspicious of picked hems etc as they are aware that people play these games to fraudulently claim refunds. In many cases it is quite obvious when a garment has a genuine fault or a fault has been created.

If it is not clear then M&S do send items to technologists for inspection to identify faults before issuing refunds, if they believe the customer to be fraudulent.

I don't understand why people have issues with M&S refund policies - many posters above have stated that such policies are legal and that they are clearly stated prior to purchase - people can therefore choose and make an informed decision to buy an item knowing it is non-returnable.

If an item genuinely has a fault then of course you are entitled to a refund and of course you should get one. But to create a fault is deceitful and wrong on every level.

And those notices i saw mention about damage caused after purchase,its because of these situations they tighten the policies up.