eBay's new condition guarantee

EffieTrinketsWig

I have just saw this, and whilst it is a great idea in principle, as long as it is optional, but I can see this being made compulsory and the overall cost of goods for buyers may start to put them off buying.

https://www.ebay.co.uk/condition-guarantee

RFW

That looks like a good concept. Even though it's not my area I'll be intrigued to see how it works in practice. I can already see a few areas where it could go awry.

savergrant

The issue could come if a buyer declines the inspection and then raises an SNAD case based on their own judgement, ebay could say the buyer had the opportunity to have it inspected and chose not to. Also if an inspection decides the item is 'not as described' who pays for the inspection?

RFW

https://forums.moneysavingexpert.com/discussion/comment/82201162#Comment_82201162

I'd guess it would be similar to the Global Shipping Program where Ebay take responsibility for the item after it has left the seller and gone into their hands. This will likely drop the amount of refunds given for 2nd hand tech items so it should increase Ebay revenue.

Pollycat

I don't sell 'tech' so it won't affect me

savergrant

https://forums.moneysavingexpert.com/discussion/comment/82201208#Comment_82201208

I can't see that happening. Seller lists a product as vgc and buyer is happy to pay fair price, product gets inspected and is clearly substandard (faulty?) Seller gets the sale proceeds and buyer gets a full refund? Ebay disposes of the item?

RFW

https://forums.moneysavingexpert.com/discussion/comment/82201335#Comment_82201335

I had initially thought it was slightly different but also appear to have misread your question! I was answering as though you had asked what happens if the buyer decides that they received the item and then said that they disagreed with the inspection result. Apologies.
These are the relevant bullet points I took from the web page.

Know what you’re getting

Your item is inspected inside and out by eBay experts to make sure it matches the listing.

See the report

You’ll get the results of your verified item’s multi-point inspection, so you can see what was checked.

We’ve got your back

If your item doesn’t match the listing, it won’t be sent to you and you’ll receive a full refund.

savergrant

https://forums.moneysavingexpert.com/discussion/comment/82201410#Comment_82201410

I would guess that it would seriously.reduce the number of snad returns by buyers, as there would be an 'independent' assessment. So if the assessor believed it was snad the buyer wouldn't receive the item.

goodfella66

I saw an article somewhere (probably Channel X) where it said it only applies to items over £50 and specific items too, and also that it was opt in from the buyer for a £5 fee. I presume it will be a tick box at checkout.