Royal Mail DDP duties paid

Fincher

I posted a book to Finland using Royal Mail the book was sent duties paid in advance

I paid postage of £19.50 and £26.31 for Finish taxes, and duty plus a handling fee.

Duties paid means the parcel should pass through Finish customs without hindrance.

Finnish customs charged tax and duty on the parcel and the recipient was forced to pay up in order to receive the book. He paid the sum and I reimbursed him. I made a claim to Royal Mail for a refund. They have rejected my claim. and refuse to refund me. Are RM entitles to do this? Has anyone else had DDP failures, if so what happened?

martindow

I have not had experience of this, but I imagine that RM are saying that they have done their bit and consider the Finnish mail company to be at fault. Has the recipient sent you a copy of the Finnish charges? Perhaps it would be worth contacting Finland with evidence from RM that it was sent DDP and asking them to reverse the charges that they imposed. They presumably would refund the recipient who hopefully would then reimburse you.