NS&I security phone issue

Rushy_5150

So I'm having a nightmare logging in - it wants to call my phone so I can verify a code - trouble is their call is going straight to voicemail!!!! I called the helpline and they got me to check some settings on my phone and clear my chrome cache (I explained I wasn't using my phone to log in) and asked me to try again. Despite my phone having a strong signal, the call went straight to voicemail followed by a message that I've tried too many times and now I'm locked out until they send my a new temporary password via snail mail - anyone else hade this? super frustrating

Brie

isn't there an option to get the code sent to your email address? Obviously not going to help you now but maybe if you have the problem again in the future?

Rushy_5150

https://forums.moneysavingexpert.com/discussion/comment/82194664#Comment_82194664

No option for that sadly - insisted on making a call

oldernonethewiser

Can you add an alternative number?

My mother has two numbers on her account, one a mobile and the other her landline and you can choose which to get the code. (adding another phone number can be very hit and miss. Or to put it another way - always a miss) Apparently you can phone to add another number but not sure what hoops you might have to jump through.

Having tried to open a new savings account with NS&I for her and getting codes and filling in various details the (their) system logged her out twice without getting anywhere near actually opening the account.

Gave up and put the money elsewhere.

friolento

What are your phone settings? Do you have a block on unknown callers ?

PennysIntoPounds

With sympathies for the annoyance, that sounds like a your phone issue rather than an NS&I issue. I've had to have automated security calls from them before but not having voicemail I didn't get this issue!

As @friolento says, have a gander at your phone settings, and if it's just a one time thing and you can't see any other obvious settings solution, maybe disable your voicemail for five minutes while you're dealing with this access issue

Kernel_Sanders

NSI are obviously sending the codes correctly, so this thread should be on the phones board, where you are more likely to receive info about setting up your phone.

la531983

No reception inside?

Make sure wifi calling is enabled.

And echo the above, this is a you issue and not a them issue, the call is being placed correctly.

pbcpdeveloper

I had exactly this problem but I don't have a strong signal and have to use Wi-fi calling. The solution for me was to turn Wi-fi calling off and ensure Mobile Data was turned On.

libra10

When our landline went digital, we had a problem with NS&I. They sent the required code, but pressing the button on our phone didn't do anything.

I messaged them on Twitter, they have a private messaging service and they added my mobile number to the account. They were very helpful and solved the problem.

https://x.com/nsandihelp

Also have similar service on Facebook, using private messaging.

Good luck

SacredStephan

I think it's possible to have up to three phone numbers registered with each login profile.