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Virgin Money Bank
Comments
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I have had a Virgin Money Bank Account for years, since it took over Yorkshire Bank.
Virgin Money didn't take over Yorkshire bank. Yorkshire Bank took over Virgin Money.
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So…. exactly as I said?
there is no requirement that they must resolve cases in 8 weeks unless the bank has such a policy in writing
Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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No, not exactly the same - my point is that the regulator expects final responses to be issued within eight weeks, rather than this being a bank policy matter. By exception, institutions can take longer if needed but still have to explain why and commit to revised resolution timescale…
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Not really sure why you have logged a complaint? Why didn't you just speak to Virgin after the second decline to find out what was going on rather than trying and failing more purchases?
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Yorkshire Bank had already ceased to exist, except as a trading style of Clydesdale Bank, when a series of share swaps and company renaming left the owners of the original Virgin Money jointly as majority shareholders of the new Virgin Money, now including Clydesdale Bank (also trading as Yorkshire Bank and B).
Eco Miser
Saving money for well over half a century0
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